Hoorah, it works!

[#1]

Great!!  My Bt Sart Hub is up and running with my new PN service switched on today. Slight niggle, my download speed is fine, where it was with BT, but my upload is at max 2mbps, (i was getting 6mbps). I thought that now and especially for new users we were getting up to 9-10 mbps? Can someone look at this please and presumably if I am correct, change someting PN's end?

Many thanks to all who have helped with my queries.

John

[#2]

I think your service should regrade to 40/10 on Monday. 

If you take a look at closed tickets/service notices for the last 7 days at https://www.plus.net/wizard/?p=search (press the Go button to see these) I'd expect there to be an entry about this.

[#3]

Thank you David for that information. I will be patient!

(Please ignore later my post today. I have posted a note on it explaining that all should be well.)

John

[#4 · Accepted solution]

Hi John. As per my response over here I've put through the regrade order to 40/10.

It should complete tomorrow. Apologies for the delay.