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Home move question

daveplus
Pro
Posts: 562
Thanks: 122
Fixes: 7
Registered: ‎25-08-2010

Home move question

I shall be moving back to my flat sometime in the next few weeks. Both my present home and my flat are wired up for fibre broadband. The present occupier of my flat has Virgin broadband.

What I would like to know is how far in advance should I request the move and also whether the unused BT connection would be a problem.

Thanks

Dave

2 REPLIES 2
MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Home move question

Hi @daveplus 

 

I would advise getting in contact with our Customer Options team regarding this as they are the department who can provide all relevant information about this. 

 

Telephone number: 0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)

 

Opening Times:

08:00 - 20:00 Monday to Friday

09:00 - 19:00 Saturday

09:00 - 18:00 Sundays

 

Thanks, 

MoR

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 MoR
 Plusnet Help Team
daveplus
Pro
Posts: 562
Thanks: 122
Fixes: 7
Registered: ‎25-08-2010

Re: Home move question

Thanks @MasterOfReality 

I took your advice and I just have to give notice of at least 14 days

Cheers

Dave