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Home Hub 6 stopped working

FozzyFace
Newbie
Posts: 2
Thanks: 1
Registered: 2 weeks ago

Home Hub 6 stopped working

I went to bed last night after having HH6 working fine with my plus net account for nearly a year.

This morning all I have is the static orange light and no WiFi.

Any ideas? I’m stuck. Tried factory reset and reconfiguring with no luck.

What happened last night?Huh
2 REPLIES 2
RichardB
All Star
Posts: 762
Thanks: 239
Fixes: 24
Registered: ‎19-11-2008

Re: Home Hub 6 stopped working

Hi @FozzyFace 

There is a guide to configuring the HH6 for use on Plusnet:

https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673

One thing to note is not to connect the HH6 to the Telephone line until step 9.

Regards

Richard

 

 

FozzyFace
Newbie
Posts: 2
Thanks: 1
Registered: 2 weeks ago

Re: Home Hub 6 stopped working

The technical team did a change of my plusnet password for me and all is good again.
Not sure what happened over night but all is working with a new password.

Thanks