Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Home Hub 6 stopped working
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Home Hub 6 stopped working
Home Hub 6 stopped working
14-02-2021 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I went to bed last night after having HH6 working fine with my plus net account for nearly a year.
This morning all I have is the static orange light and no WiFi.
Any ideas? I’m stuck. Tried factory reset and reconfiguring with no luck.
What happened last night?
This morning all I have is the static orange light and no WiFi.
Any ideas? I’m stuck. Tried factory reset and reconfiguring with no luck.
What happened last night?
Message 1 of 3
(651 Views)
2 REPLIES 2
Re: Home Hub 6 stopped working
14-02-2021 10:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @FozzyFace
There is a guide to configuring the HH6 for use on Plusnet:
https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673
One thing to note is not to connect the HH6 to the Telephone line until step 9.
Regards
Richard
Re: Home Hub 6 stopped working
14-02-2021 10:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The technical team did a change of my plusnet password for me and all is good again.
Not sure what happened over night but all is working with a new password.
Thanks
Not sure what happened over night but all is working with a new password.
Thanks
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Home Hub 6 stopped working