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High ping

Grafter
Posts: 32
Thanks: 16
Registered: ‎31-12-2019

High ping

Dose anyone know how long it should take for my line to go back to fast path because since I’ve come over last month it’s had a constant high ping and it’s effecting online gaming.
Before I came over to PN is was getting 9ms with gaming sitting between 20-80ms and now it’s between 19-30ms and gaming can spike up to 200ms hardwired.
Cheers.
2 REPLIES 2
Grafter
Posts: 32
Thanks: 16
Registered: ‎31-12-2019

Re: High ping

Now my ping is at 50ms and my speed has dropped between 5-18meg but the hub is showing 39meg 🤦🏻‍♂️
Plusnet Help Team
Plusnet Help Team
Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: High ping

Hi @Kossack2003

 

Having checked your line today, I can see it is performing well from our side.

 

With Fibre, this may be something that resolves itself over time, but I wouldn't be able to provide a exact time frame.


Should you have any further questions, please do let us know!

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team