Before I came over to PN is was getting 9ms with gaming sitting between 20-80ms and now it’s between 19-30ms and gaming can spike up to 200ms hardwired.
Re: High ping
Having checked your line today, I can see it is performing well from our side.
With Fibre, this may be something that resolves itself over time, but I wouldn't be able to provide a exact time frame.
Should you have any further questions, please do let us know!