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High ping in games, websites slower to load

Artfal
Newbie
Posts: 2
Registered: 21-12-2017

High ping in games, websites slower to load

Over the past couple of weeks i have noticed websites take longer to load, youtube and amazon are no longer instant.

I've also been experiencing very high spikes in ms while playing Path of Exile, i've been trying to troubleshoot what the problem is, but not getting anywhere. Here is a WinMTR to their London login server:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           dsldevice.lan -    0 |  401 |  401 |    0 |    1 |   15 |    0 |

|                   No response from host -  100 |   81 |    0 |    0 |    0 |    0 |    0 |

|      129.hiper04.sheff.dial.plus.net.uk -   99 |   82 |    1 |    0 |   15 |   15 |   15 |

|              be3-3100.pcn-ir01.plus.net -    0 |  401 |  401 |   14 |   14 |   28 |   14 |

|       core1-BE1.colindale.ukcore.bt.net -   10 |  294 |  267 |   13 |   13 |   25 |   13 |

|   peer1-hu0-19-0-2.slough.ukcore.bt.net -    0 |  401 |  401 |   15 |   16 |   27 |   16 |

|                   No response from host -  100 |   81 |    0 |    0 |    0 |    0 |    0 |

|        po111.net1.north.dc5.as20860.net -    0 |  401 |  401 |   17 |   20 |   96 |   17 |

|             1717.g1.1ug.dc5.as20860.net -    3 |  362 |  352 |   16 |   19 |  111 |   17 |

|                          109.169.19.133 -    0 |  401 |  401 |   17 |   18 |   30 |   18 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I have a wired connection, only my phone and ipad connect wirelessly to my router and they are idle while i'm at my computer.

I have also ran CCcleaner, Avast and Malwarebytes with no problems.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: High ping in games, websites slower to load

Sorry to hear you're having issues.

I've tested your line and that's not showing any issues.

The WinMTR result doesn't show any obvious issues either as the ping times are what I'd expect.

Do you have the same issue on other devices?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Artfal
Newbie
Posts: 2
Registered: 21-12-2017

Re: High ping in games, websites slower to load

Hi, the issue still remains, i do get the issue on my mobile devices. Sometimes when trying to watch a film on Netflix it will load in at 360p or 480p quality, yet if i then refresh after about 2 minutes it will reload at 720p or 1080p. Same with my pc, when i start a download sometimes it will take 2 hours to download 1GB, yet a refresh of the download then causes it to take 5 minutes.