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High ping in certain games, high packet loss

huntlol
Dabbler
Posts: 19
Thanks: 1
Registered: 03-08-2016

High ping in certain games, high packet loss

Hello. It is currently 7 so the maintenance is done by now, but I am still receiving high packet loss and EXTREMELY high ping (10000) in 1 game (rust) on every single server. What do I do now?

43 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,104
Thanks: 157
Fixes: 55
Registered: 27-04-2007

Re: High ping in certain games, high packet loss

Hi there, which platform are you playing this game on and do speed tests look any different to normal for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
huntlol
Dabbler
Posts: 19
Thanks: 1
Registered: 03-08-2016

Re: High ping in certain games, high packet loss

rust is PC exclusive so im playing on PC.

 

No the speedtests are looking fine on my PC , 40 MB/s while i get 45 MB/s when standing next to phone with router. Other people have complained about this on reddit and on some servers i play on so its not just affecting me

AvengerUK01
Grafter
Posts: 50
Thanks: 9
Registered: 06-09-2016

Re: High ping in certain games, high packet loss

You are not alone. Currently trying to open a ticket to Plusnet now. Packloss is the issue - check your packetloss if you can.

 

I'm getting over 10% loss currently. It's a joke!

 

Note: It's not rust - if you were to check your packetloss, you'd see it there. Rust just seems quite sensitive to it !

ah1
Dabbler
Posts: 11
Thanks: 1
Registered: 04-09-2016

Re: High ping in certain games, high packet loss

https://community.plus.net/t5/Fibre-Broadband/Plusnet-AS6871-peering-issues/td-p/1363781

 

Plusnet are currently looking into it (from twitter)

 

PS. I own Rustoria (Rust server) - HUGE latency issues with Plusnet.

AvengerUK01
Grafter
Posts: 50
Thanks: 9
Registered: 06-09-2016

Re: High ping in certain games, high packet loss

Thanks for the info Smiley

 

Yes, Rust is unusable. I'm monitoring the packetloss (apart from TBB graphs / whitebox) in TS3, it's not pretty.

 

Nothing on the public twitter / server status, nice of plusnet to let us know !

AvengerUK01
Grafter
Posts: 50
Thanks: 9
Registered: 06-09-2016

Re: High ping in certain games, high packet loss

Also got it flagged:

 
 
Plusnet Help  
@plusnethelp
Sep 07
 
@AvengerUK It's been flagged up on our side, appreciate you letting us know. ^MC
Moderator
Moderator
Posts: 17,880
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Registered: 06-04-2007

Re: High ping in certain games, high packet loss

Moderator's note by Mike (Mav)

Duplicate post released from spam folder removed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

ah1
Dabbler
Posts: 11
Thanks: 1
Registered: 04-09-2016

Re: High ping in certain games, high packet loss

So I'm guessing that on Sunday they decided to implement a 'new' network, which doesn't have any peers other than BT, and caused an hour outage followed by very bad latency/packet loss - sounds like compensation to me.

AvengerUK01
Grafter
Posts: 50
Thanks: 9
Registered: 06-09-2016

Re: High ping in certain games, high packet loss

I'd be happy just to have it fixed! 

 

I'd imagine trying to get compensation would be excruciating if possible at all! 

huntlol
Dabbler
Posts: 19
Thanks: 1
Registered: 03-08-2016

Re: High ping in certain games, high packet loss

please let us know whats going on moderator a lot of people are annoyed at this
rongtw
Seasoned Hero
Posts: 6,960
Thanks: 1,525
Fixes: 12
Registered: 01-12-2010

Re: High ping in certain games, high packet loss

Mods here are customers Not PN staff so they will have no idea whats happening .

TBH PN Staff have been quiet on this problem

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AvengerUK01
Grafter
Posts: 50
Thanks: 9
Registered: 06-09-2016

Re: High ping in certain games, high packet loss

I suspect customer facing staff just arnt aware. 

 

 

All we have is to hope that it has indeed been flagged and that it is indeed being looked at. 

 

I'll be contacting them again if nothing happens - question is how long is reasonable...

huntlol
Dabbler
Posts: 19
Thanks: 1
Registered: 03-08-2016

Re: High ping in certain games, high packet loss

i already raised a fault to the team a few days ago, as usual the response was its because i'm on wifi (even though i get 30 ping on wifi on every single other game and no packet loss issues with EVEN talktalk who are considered terrible) and nothing was told about the high packet loss. First month of plusnet and already starting to doubt my decision.

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: High ping in certain games, high packet loss

@huntlol

Can you try a disconnect/reconnect and see how Rust performs after that?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff