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High ping and poor gaming experience

bryanh
Hooked
Posts: 8
Registered: 26-05-2017

High ping and poor gaming experience

Hi all been having very high ping times since coming to you from BT  can some one help please? I play Call of duty Infinite Warfare online and its affecting my ability to play, my upload and download have increased a lot as you can see from the speedtest link but the ping times are up and down like crazy, while with BT my pings were around the 6ms or 7ms mark but 25+ is a big increase I do not want, is their anything you can do to correct this please, as far as i know no wire connections have been changed since moving to you ?

 

I have attached BT tests and also the speedtest here  ---->  http://www.speedtest.net/results.php?sh=45033f70b58f27228b4648a5252a6f4e&ria=0

15 REPLIES
rbaker10
Hooked
Posts: 9
Thanks: 1
Registered: 10-04-2017

Re: High ping and poor gaming experience

Yes, it seems it does appear to go up and down 'like crazy.'

Are you using Plusnet's provided modem/router?

....Also, are you using WiFi for gaming?

Browni
Seasoned Champion
Posts: 1,950
Thanks: 633
Fixes: 42
Registered: 02-03-2016

Re: High ping and poor gaming experience

I've always found that BTW pings are on the high side.

Tested just now: BTW - 22.63ms, bbc.co.uk - 10ms & ntp.plus.net - 9ms.
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
bryanh
Hooked
Posts: 8
Registered: 26-05-2017

Re: High ping and poor gaming experience

Hi rbaker10

No I am not using plusnets modem as before joining plusnet I was reading in these forums that my old BT smart hub is better then the one given  by plusnet for WiFi so unless someone tells me that's why I have high ping  I think keep using it.

 

But I am not using Wifi for gaming in fact My incoming line is right next to where modem and my PC is located so cant be any closer ?

 

rongtw
Seasoned Hero
Posts: 6,769
Thanks: 1,396
Fixes: 12
Registered: 01-12-2010

Re: High ping and poor gaming experience

I play BF4 and my average ping is 20-30 and it does not affect my game , i use a ASUS router .

Ping woud have to go over 60 before i notice any lagg

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Plusnet Help Team
Plusnet Help Team
Posts: 6,265
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Registered: 21-04-2017

Re: High ping and poor gaming experience

Sorry to hear you're having latency issues.

Testing your line isn't identifying why that is. However, a ping of 35ms shouldn't really be causing any problems. Besides seeing a higher result on a speedtest, is this noticeably affecting gaming?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bryanh
Hooked
Posts: 8
Registered: 26-05-2017

Re: High ping and poor gaming experience

Hi Gandalf

Well put it this way I think it is affecting my game play lets face it any slowing of ping speed must affect  the game play (if only a little bit) , but what is more annoying is the ping was so much better when i was with BT so my question is why is it so much higher now I'm with plusnet then it was while with BT ? its the same cables from my house to the exchange isnt it ? so apart from supplier change i don't see why its gone up so much ?

 

My understanding of ping is the time it takes to send something from my com and back again so in my case if I am playing COD and I see someone to shoot if he see's me first as I am still waiting on seeing him becasue my ping is worse then his then he is going to kill me or am I wrong ?

rongtw
Seasoned Hero
Posts: 6,769
Thanks: 1,396
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Registered: 01-12-2010

Re: High ping and poor gaming experience

@bryanh  have asked mr Google Wink  Pc https://www.reddit.com/r/Infinitewarfare/comments/5bbhpb/worst_lag_compensation_so_far_pc/

or this is PS4 but a lot similar setting in the router

https://community.callofduty.com/t5/Advanced-Warfare-PlayStation-4/Want-to-know-how-to-solve-your-La...

 

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Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 6,265
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Registered: 21-04-2017

Re: High ping and poor gaming experience


bryanh wrote:
My understanding of ping is the time it takes to send something from my com and back again so in my case if I am playing COD and I see someone to shoot if he see's me first as I am still waiting on seeing him becasue my ping is worse then his then he is going to kill me or am I wrong ?

Usually if the latency affects your gaming, you'll experience laggy moments, for example the graphics start jerking, or freezing up. Are you having these issues?

Mind also performing a traceroute? It could possibly help identify any possible issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bryanh
Hooked
Posts: 8
Registered: 26-05-2017

Re: High ping and poor gaming experience

 

Hello All,

Trace route as requested the timed out bit worries me ?

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\User>tracert yourdomain.com

Tracing route to yourdomain.com [69.172.201.153]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  bthub [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        8 ms     8 ms  129.hiper04.sheff.dial.plus.net.uk [195.166.143.129]

  4     8 ms     8 ms     8 ms  be3-3100.pcn-ir01.plus.net [195.166.143.128]

  5     8 ms     8 ms     9 ms  core1-BE1.colindale.ukcore.bt.net [195.99.125.132]

  6    10 ms    10 ms    10 ms  peer5-hu0-6-0-0.telehouse.ukcore.bt.net [195.99.127.19]

  7     9 ms     8 ms     8 ms  t2c4-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.234]

  8     9 ms     9 ms     9 ms  ix-ae-33-0.tcore2.LDN-London.as6453.net [80.231.20.1]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *     ix-ae-33-0.tcore2.LDN-London.as6453.net [80.231.20.1]  reports: Destination net unreachable.

In case it matters I am playing COD hardwired on the PC not Xbox/Playstation, and no one else is on my net work while i am playing.

 

Yes I do see graphics start jerking, or freezing up, I also see someone looking to the right or left  and he kills me but in the kill cam it clearly shows him looking at me when he kills me, to me that means I am lagging yes ?

Plusnet Help Team
Plusnet Help Team
Posts: 124
Thanks: 46
Fixes: 9
Registered: 24-04-2017

Re: High ping and poor gaming experience

Hi Bryanh,

Having checked your connection everything is still looking spot on from this side. As mentioned earlier a ping of 35 isn't bad at all but I imagine it's when the ping is spiking your noticing the lag and characters rubber banding everywhere. One of the things I'd suggest being that your on PC, is to get both a ping display(Ms) and FPS counter and they both should be obtainable in game and show you if either the ping is spiking when your noticing lag and if the FPS is solid with no issues.

If you could run a trace route for us to the BBC so we can see how it's looking also.

Kind regards,

Ben

 Ben Devine
 Plusnet Help Team
bryanh
Hooked
Posts: 8
Registered: 26-05-2017

Re: High ping and poor gaming experience

Hi Ben what is the address to trace BBC please as I tried bbc.com and it timed out ?

Plusnet Help Team
Plusnet Help Team
Posts: 124
Thanks: 46
Fixes: 9
Registered: 24-04-2017

Re: High ping and poor gaming experience

Hi Bryanh

Give BBC.co.uk a go

Kind regards,

Ben

 Ben Devine
 Plusnet Help Team
bryanh
Hooked
Posts: 8
Registered: 26-05-2017

Re: High ping and poor gaming experience

Hi Ben

bbc.co.uk trace

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\User>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.23]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  bthub [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        *        9 ms  133.hiper04.sheff.dial.plus.net.uk [195.166.143.133]

  4     9 ms     9 ms     9 ms  be3-3102.pcn-ir02.plus.net [195.166.143.132]

  5     9 ms     9 ms     9 ms  195.99.125.140

  6     9 ms     9 ms     9 ms  peer2-et-1-1-0.redbus.ukcore.bt.net [62.172.103.45]

  7     9 ms     9 ms     9 ms  195.99.126.73

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10    10 ms     9 ms     9 ms  ae0.er02.telhc.bbc.co.uk [132.185.254.105]

 11    11 ms    11 ms    10 ms  132.185.255.148

 12     9 ms     9 ms     9 ms  212.58.244.23

 Trace complete.

Regards

Bryan

 

Plusnet Help Team
Plusnet Help Team
Posts: 124
Thanks: 46
Fixes: 9
Registered: 24-04-2017

Re: High ping and poor gaming experience

Hi Bryanh, that trace route is looking spot on with no ping spikes on there. As mentioned then just so you can monitor the ping whilst in game would be to get a in game ping display. Most games have this and I imagine Call of Duty to have a  version. It may be worth while to show FPS as well just to see if your FPS is dropping at all. Let us know how it's looking after a few games and if you notice any spikes.

Kind regards,

Ben

 Ben Devine
 Plusnet Help Team