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High ping and poor gaming experience

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backler87
Hooked
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Registered: 31-12-2016

High ping and poor gaming experience

Over the past week or two I've been having intermittent issues with connection quality to game servers - specifically Battlefield 1. At seemingly random times, my ping will shoot up from 17-21ms to 110+, and it will stay like this for over an hour. At the same time, packet loss increases as well, overall ruining any hope of playing. Nobody else on the servers seems to have any difficulty, and if I try to ping bbc.co.uk for example the results are fine (<15ms). Running a trace makes it look like there's a problem with the hop from BT to i3d.net (who host most of the BF1 servers): 

 

Capture.PNG

Please can someone from Plusnet tech support comment/look into this.

 

Cheers

Mark

42 REPLIES
rongtw
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Registered: 01-12-2010

Re: High ping and poor gaming experience

You are not the only one Sad   sorry we have to wait till PN look at it

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backler87
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Re: High ping and poor gaming experience

Just posted this in another thread, but something has changed as the ping has now dropped a fair bit (to 30-40).  However this is still higher than usual and doesn't get away from the fact it has done this repeatedly recently.

 

Capture2.PNG

MrSilver
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Re: High ping and poor gaming experience

rongtw
Seasoned Hero
Posts: 6,460
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Registered: 01-12-2010

Re: High ping and poor gaming experience

Take a TBB speed test http://www.thinkbroadband.com/speedtest.html?utm_source=mainsite&utm_medium=button&utm_campaign=spee....

If it looks like this Sadhttps://community.plus.net/t5/Fibre-Broadband/Odd-TBB-test/td-p/1393324

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .
backler87
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Re: High ping and poor gaming experience

Looks fine - like I said it seems to be a routing problem with specific providers rather than an overall issue.

 

St3
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Re: High ping and poor gaming experience

my gaming has been poor for the last month, high pings and lag.... i didnt think ps could sink any futher Sad 

Win 10
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GTX 970
MrSilver
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Re: High ping and poor gaming experience

 

 

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 38 160 100 0 0 14 0
No response from host 100 80 0 0 0 0 0
141.hiper04.sheff.dial.plus.net.uk 98 81 2 0 9 9 9
be3-3106.psb-ir02.plus.net 0 401 401 9 9 24 9
195.99.125.142 0 401 401 9 9 68 9
peer1-et-2-1-0.telehouse.ukcore.bt.net 0 401 401 9 10 42 10
No response from host 100 80 0 0 0 0 0
20ge.cr1-lr0.smartdc.rtm.i3d.net 0 401 401 103 110 136 112
100ge.br3-cr1.smartdc.rtm.i3d.net 1 397 396 101 137 342 113
hosted-by.i3d.net 0 401 401 102 109 137 112

Looks like i3D is broken again... @bobpullen @Chris @Anoush can anyone raise this with plusnet network incident team to get it looks at?! 5.30pm isnt exactly peak time but pretty much every battlefield1 server is unplayable at the moment on plusnet.

MrSilver
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Re: High ping and poor gaming experience

So playing with i3d lookingglass (http://noc.i3d.net/lg/) the CR1-lr0 looks like a London and Rotterdam link.

The No response link is actually 20ge.linx-jnpr.th-n.i3d.net 

Now from CR1 in rotterdam I can ping

Reply from 195.99.125.142  : bytes=16 time=7ms TTL=251

So it looks perfectly happy i3D to the hop before plusnet, 

Likewise, go one hop closer to i3d to check

Reply from 213.121.193.165 : bytes=16 time=9ms TTL=60 (this is the peer1 link)

 

Now, ask it to ping IR02 in plusnet

Reply from 195.166.143.140 : bytes=16 time=103ms TTL=252

now I know the IR is a router not a ping device, I tell everyone else that normally ;-) but the response time it very similar to the latency problem we have.

When i get CR1 to ping me directly I get 

Reply from 51.6.150.xx     : bytes=16 time=99ms TTL=58

 

So, if i were a betting man i'd say Plusnet need to look at their link from IR2 to 195.99.125.142 as the latency jumps about 90ms over that link at the moment when coming in from cr1.smartdc.rtd.as49544.net

 

 

 

 

 

backler87
Hooked
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Re: High ping and poor gaming experience

Yeah it's been basically unplayable now for days, not really good enough considering it's the holiday period. Disappointing there's no input from Plusnet either considering this will be affecting potentially thousands of customers.
MrSilver
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Re: High ping and poor gaming experience

As its the new year, how about a game? (no not of BF1 unfortunately!) Lets play spot the difference?bf1-bt.jpgbg1-pn.jpg

MrSilver
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Re: High ping and poor gaming experience

Here is a workaround...

http://uk.newfreevpn.com/

Just setup a VPN to UKVPN.NewFreeVPN.COM username:free password:1234

Connect, run a web browser to accept T&C and then fire up BF1 and get a ping to i3d of ~20ms

So until Plusnet sort it out you can route elsewhere in the UK via VPN to get through fine.

backler87
Hooked
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Re: High ping and poor gaming experience

Sounds promising, will give this a go, Cheers
Community Veteran
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Re: High ping and poor gaming experience

Latency seems to be lousy across the PN infrastructure.2506ecc722280933f33096a51025b4aa-03-01-2017

MrSilver
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Re: High ping and poor gaming experience

my latency seems good for past few days! remember graphs like these?

ab3b5da66563c98d1834cbddeaffb86a

 

Interestingly (or not) all my traceroutes are going through PSB-IR01, yesterday they all went through 02. 

At the moment BF1 is great, no latency spikes or lag (16ms on average to servers)