High ping and poor gaming experience
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- Re: High ping and poor gaming experience
High ping and poor gaming experience
17-06-2017 11:10 AM - edited 17-06-2017 11:11 AM
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Hi all been having very high ping times since coming to you from BT can some one help please? I play Call of duty Infinite Warfare online and its affecting my ability to play, my upload and download have increased a lot as you can see from the speedtest link but the ping times are up and down like crazy, while with BT my pings were around the 6ms or 7ms mark but 25+ is a big increase I do not want, is their anything you can do to correct this please, as far as i know no wire connections have been changed since moving to you ?
I have attached BT tests and also the speedtest here ----> http://www.speedtest.net/results.php?sh=45033f70b58f27228b4648a5252a6f4e&ria=0
Re: High ping and poor gaming experience
18-06-2017 12:05 AM
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Yes, it seems it does appear to go up and down 'like crazy.'
Are you using Plusnet's provided modem/router?
....Also, are you using WiFi for gaming?
Re: High ping and poor gaming experience
18-06-2017 1:29 AM
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Tested just now: BTW - 22.63ms, bbc.co.uk - 10ms & ntp.plus.net - 9ms.
Re: High ping and poor gaming experience
18-06-2017 5:09 AM
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Hi rbaker10
No I am not using plusnets modem as before joining plusnet I was reading in these forums that my old BT smart hub is better then the one given by plusnet for WiFi so unless someone tells me that's why I have high ping I think keep using it.
But I am not using Wifi for gaming in fact My incoming line is right next to where modem and my PC is located so cant be any closer ?
Re: High ping and poor gaming experience
18-06-2017 7:07 AM
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I play BF4 and my average ping is 20-30 and it does not affect my game , i use a ASUS router .
Ping woud have to go over 60 before i notice any lagg
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: High ping and poor gaming experience
19-06-2017 12:27 PM
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Sorry to hear you're having latency issues.
Testing your line isn't identifying why that is. However, a ping of 35ms shouldn't really be causing any problems. Besides seeing a higher result on a speedtest, is this noticeably affecting gaming?
Re: High ping and poor gaming experience
19-06-2017 2:19 PM
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Hi Gandalf
Well put it this way I think it is affecting my game play lets face it any slowing of ping speed must affect the game play (if only a little bit) , but what is more annoying is the ping was so much better when i was with BT so my question is why is it so much higher now I'm with plusnet then it was while with BT ? its the same cables from my house to the exchange isnt it ? so apart from supplier change i don't see why its gone up so much ?
My understanding of ping is the time it takes to send something from my com and back again so in my case if I am playing COD and I see someone to shoot if he see's me first as I am still waiting on seeing him becasue my ping is worse then his then he is going to kill me or am I wrong ?
Re: High ping and poor gaming experience
19-06-2017 3:05 PM - edited 19-06-2017 3:07 PM
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@bryanh have asked mr Google Pc https://www.reddit.com/r/Infinitewarfare/comments/5bbhpb/worst_lag_compensation_so_far_pc/
or this is PS4 but a lot similar setting in the router
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: High ping and poor gaming experience
19-06-2017 5:45 PM
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@bryanh wrote:
My understanding of ping is the time it takes to send something from my com and back again so in my case if I am playing COD and I see someone to shoot if he see's me first as I am still waiting on seeing him becasue my ping is worse then his then he is going to kill me or am I wrong ?
Usually if the latency affects your gaming, you'll experience laggy moments, for example the graphics start jerking, or freezing up. Are you having these issues?
Mind also performing a traceroute? It could possibly help identify any possible issues.
Re: High ping and poor gaming experience
20-06-2017 3:30 AM - edited 20-06-2017 4:02 AM
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Hello All,
Trace route as requested the timed out bit worries me ?
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\User>tracert yourdomain.com
Tracing route to yourdomain.com [69.172.201.153]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * 8 ms 8 ms 129.hiper04.sheff.dial.plus.net.uk [195.166.143.129]
4 8 ms 8 ms 8 ms be3-3100.pcn-ir01.plus.net [195.166.143.128]
5 8 ms 8 ms 9 ms core1-BE1.colindale.ukcore.bt.net [195.99.125.132]
6 10 ms 10 ms 10 ms peer5-hu0-6-0-0.telehouse.ukcore.bt.net [195.99.127.19]
7 9 ms 8 ms 8 ms t2c4-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.234]
8 9 ms 9 ms 9 ms ix-ae-33-0.tcore2.LDN-London.as6453.net [80.231.20.1]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * ix-ae-33-0.tcore2.LDN-London.as6453.net [80.231.20.1] reports: Destination net unreachable.
In case it matters I am playing COD hardwired on the PC not Xbox/Playstation, and no one else is on my net work while i am playing.
Yes I do see graphics start jerking, or freezing up, I also see someone looking to the right or left and he kills me but in the kill cam it clearly shows him looking at me when he kills me, to me that means I am lagging yes ?
Re: High ping and poor gaming experience
20-06-2017 1:42 PM
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Hi Bryanh,
Having checked your connection everything is still looking spot on from this side. As mentioned earlier a ping of 35 isn't bad at all but I imagine it's when the ping is spiking your noticing the lag and characters rubber banding everywhere. One of the things I'd suggest being that your on PC, is to get both a ping display(Ms) and FPS counter and they both should be obtainable in game and show you if either the ping is spiking when your noticing lag and if the FPS is solid with no issues.
If you could run a trace route for us to the BBC so we can see how it's looking also.
Kind regards,
Ben
Re: High ping and poor gaming experience
20-06-2017 2:23 PM
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Hi Ben what is the address to trace BBC please as I tried bbc.com and it timed out ?
Re: High ping and poor gaming experience
20-06-2017 3:31 PM
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Hi Bryanh
Give BBC.co.uk a go
Kind regards,
Ben
Re: High ping and poor gaming experience
20-06-2017 3:57 PM
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Hi Ben
bbc.co.uk trace
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\User>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * * 9 ms 133.hiper04.sheff.dial.plus.net.uk [195.166.143.133]
4 9 ms 9 ms 9 ms be3-3102.pcn-ir02.plus.net [195.166.143.132]
5 9 ms 9 ms 9 ms 195.99.125.140
6 9 ms 9 ms 9 ms peer2-et-1-1-0.redbus.ukcore.bt.net [62.172.103.45]
7 9 ms 9 ms 9 ms 195.99.126.73
8 * * * Request timed out.
9 * * * Request timed out.
10 10 ms 9 ms 9 ms ae0.er02.telhc.bbc.co.uk [132.185.254.105]
11 11 ms 11 ms 10 ms 132.185.255.148
12 9 ms 9 ms 9 ms 212.58.244.23
Trace complete.
Regards
Bryan
Re: High ping and poor gaming experience
20-06-2017 4:06 PM
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Hi Bryanh, that trace route is looking spot on with no ping spikes on there. As mentioned then just so you can monitor the ping whilst in game would be to get a in game ping display. Most games have this and I imagine Call of Duty to have a version. It may be worth while to show FPS as well just to see if your FPS is dropping at all. Let us know how it's looking after a few games and if you notice any spikes.
Kind regards,
Ben
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