cancel
Showing results for 
Search instead for 
Did you mean: 

High ping and poor gaming experience

FIXED
AckbloM
Newbie
Posts: 4
Registered: ‎27-05-2008

Re: High ping and poor gaming experience

Definitely a routing problem.

 

Here's what I get:

 

Tracing route to hosted-by.i3d.net [31.204.143.55]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
 2    11 ms    11 ms    11 ms  lo0.central10.psb-bng03.plus.net [195.166.130.254]
 3    11 ms    11 ms    11 ms  411.be7.psb-ir01.plus.net [84.93.253.115]
 4    11 ms    11 ms    11 ms  195.99.125.134
 5    12 ms    12 ms    12 ms  peer1-et-2-1-0.telehouse.ukcore.bt.net [62.172.103.25]
 6     *        *        *     Request timed out.
 7   106 ms   110 ms   119 ms  20ge.cr1-lr0.smartdc.rtm.i3d.net [109.200.218.173]
 8   111 ms   123 ms   126 ms  100ge.br3-cr1.smartdc.rtm.i3d.net [109.200.218.245]
 9   111 ms   113 ms   112 ms  hosted-by.i3d.net [31.204.143.55]

 

This is what my mate gets on his BT connection:

1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
 2     *        *        *     Request timed out.
 3     *        *        *     Request timed out.
 4     7 ms     7 ms     7 ms  217.41.217.109
 5    10 ms     9 ms     9 ms  212.140.235.130
 6     9 ms     9 ms     9 ms  217.41.169.73
 7    11 ms    11 ms    11 ms  213.120.179.81
 8    14 ms    10 ms    10 ms  acc1-xe-0-3-1.sf.21cn-ipp.bt.net [109.159.251.109]
 9    18 ms    18 ms    18 ms  core1-te0-5-0-7.ilford.ukcore.bt.net [109.159.251.149]
10    17 ms    17 ms    16 ms  peer1-xe3-1-0.telehouse.ukcore.bt.net [109.159.254.213]
11    15 ms    16 ms    15 ms  20ge.linx-jnpr.th-n.i3d.net [195.66.225.146]
12    21 ms    22 ms    25 ms  20ge.cr0-lr0.smartdc.rtm.i3d.net [109.200.218.154]
13   103 ms    23 ms    25 ms  109.200.218.165
14    20 ms    19 ms    20 ms  hosted-by.i3d.net [31.204.143.55]

 

I get +100ms pings between 15:00 - 22:00. Here's my ticket number if someone from plus.net wants to look into it: 141071831.

MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: ‎05-10-2016

Re: High ping and poor gaming experience

 

if its any help for a comparison 

Host % Sent Recv Best Avrg Wrst Last
ZyXEL.Home 17 12 10 0 1 12 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
be3-3104.psb-ir01.plus.net 0 22 22 9 9 11 9
core1-BE1.southbank.ukcore.bt.net 0 22 22 6 6 9 7
peer1-et-10-1-0.telehouse.ukcore.bt.net 0 22 22 7 7 7 7
No response from host 100 4 0 0 0 0 0
20ge.cr1-lr0.smartdc.rtm.i3d.net 0 22 22 13 14 16 14
100ge.br3-cr1.smartdc.rtm.i3d.net 0 22 22 14 30 128 23
hosted-by.i3d.net 0 22 22 13 13 14 13
MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: ‎05-10-2016

Re: High ping and poor gaming experience

So if I go through IR01 or IR02 for the last day or so i3d / BF1 has been great, < 20ms generally (in the advanced settings BF1 has some awesome network stats that show server latency as we ll as tick rate etc!).

 

Is anyone else still having problems or am I just being really lucky?!

AckbloM
Newbie
Posts: 4
Registered: ‎27-05-2008

Re: High ping and poor gaming experience

Nope. You aren't the only one. It's been all right for the past two or three days.

Community Gaffer
Community Gaffer
Posts: 14,050
Thanks: 1,623
Fixes: 127
Registered: ‎04-04-2007

Re: High ping and poor gaming experience

Fix

Morning folks.

Heads up that this should be fixed now. We identified an issue affecting one of our supplier's peering links late last week and traffic was shuffled around to mitigate the problem.

Do shout up if you're still seeing encountering issues.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

backler87
Hooked
Posts: 8
Thanks: 1
Registered: ‎31-12-2016

Re: High ping and poor gaming experience

Yeah it seems to be working OK for the last couple of days. Hopefully the fix is semi-permanent...
MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: ‎05-10-2016

Re: High ping and poor gaming experience

thanks @bobpullen looks fine on my line still tonight, enjoying BF1 🙂

Mozza444
Hooked
Posts: 5
Registered: ‎03-03-2017

Re: High ping and poor gaming experience

Hi Bob,

I'm having this exact same issue, after 2/3 weeks of almost daily contact with plusnet live chat I've had no improvement in the slightest. The most help I have received was to get the pro add on. This does not help at all.

Is there any way you could help me?
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,537
Fixes: 12
Registered: ‎01-12-2010

Re: High ping and poor gaming experience

The pro add on does not help on FTTC connections , only helps PN £5 extra Smiley

It helps mainly those on ADSL

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Mozza444
Hooked
Posts: 5
Registered: ‎03-03-2017

Re: High ping and poor gaming experience

That's why I've been so disappointing in plusnet so far, my connection to games is unusable and the only help I've received is to give them more money for no improvement.

Highlighted
MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: ‎05-10-2016

Re: High ping and poor gaming experience

Mozza

What games are you playing and what pings? For me since the fix a few months ago it's been fine.
Mozza444
Hooked
Posts: 5
Registered: ‎03-03-2017

Re: High ping and poor gaming experience

I mainly play BF1 and Rocket League but it also happens with every other game I own (Borderlands 2/Pre squeal, Battleborn, Mortal Kombat X, Injustice)

While the game lags my party chat on xbox one also drops and when I stream the video will randomly buffer and halt (sometimes worse than others but not at any particular time or day)

 

My ping on all games will run smooth at 20-50mbs but jump to 150-400mbs every 1-3 minutes causing huge rubber banding issues and sometimes disconnection prompts.

 

I ran a traceroute of the BF1 servers and got this:

1 2 ms 1 ms 5 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * 14 ms 15 ms 129.hiper04.sheff.dial.plus.net.uk [195.166.143.129]
4 13 ms 13 ms 14 ms be3-3100.pcn-ir01.plus.net [195.166.143.128]
5 13 ms 14 ms 14 ms 195.99.125.136
6 16 ms 15 ms 15 ms peer1-et-10-3-0.telehouse.ukcore.bt.net [62.172.103.17]
7 * * * Request timed out.
8 20 ms 19 ms 20 ms 20ge.cr1-lr0.smartdc.rtm.i3d.net [109.200.218.173]
9 121 ms 22 ms 20 ms 100ge.br3-cr1.smartdc.rtm.i3d.net [109.200.218.245]
10 73 ms 21 ms 20 ms hosted-by.i3d.net [31.204.143.22]

Even with simple websites I get huge ping spikes (again first 5 traceroutes game ~12mbs)

Then this happens with bbc.co.uk

1 2 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 19 ms 14 ms 15 ms be3-3100.pcn-ir01.plus.net [195.166.143.128]
5 69 ms 15 ms 14 ms core1-BE1.colindale.ukcore.bt.net [195.99.125.132]
6 60 ms 14 ms 14 ms peer6-hu0-7-0-0.telehouse.ukcore.bt.net [62.172.103.15]
7 105 ms 76 ms 21 ms 194.74.65.42

8 * * * Request timed out.
9 16 ms 16 ms 99 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
10 17 ms 17 ms 94 ms 132.185.255.165

 

I have an open ticket at the moment but it isn't being pursued very quickly.

Thanks a lot for your interest Mrsilver

lorisarvendu
Grafter
Posts: 334
Registered: ‎26-08-2007

Re: High ping and poor gaming experience

I play on a Minecraft server located in the US and for the past week it's been unplayable...but only at home.  At work today during lunch it was fine.  Here's the trace:

Tracing route to mc.sdf.org [205.166.94.32]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  192.168.1.1
  2    18 ms    19 ms    19 ms  lo0.central10.psb-bng04.plus.net [195.166.130.25
5]
  3    18 ms    15 ms    15 ms  411.be8.psb-ir02.plus.net [84.93.253.127]
  4    17 ms    19 ms    18 ms  195.99.125.138
  5    78 ms    18 ms    19 ms  host213-121-193-203.ukcore.bt.net [213.121.193.2
03]
  6    16 ms    17 ms    15 ms  t2c3-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.22
8]
  7    96 ms    91 ms    94 ms  ixp1-xe-11-1-0-0.us-nyc.eu.bt.net [166.49.208.14
6]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13   159 ms   158 ms   155 ms  mc.sdf.org [205.166.94.32]
*****************************************************************************

Could this be anything PN related? 

Dave

A tortoise? What's that?
You know what a turtle is? Same thing.
Community Gaffer
Community Gaffer
Posts: 17,722
Thanks: 721
Fixes: 168
Registered: ‎05-04-2007

Re: High ping and poor gaming experience

Any chance you can do a tracert from the work connection so we can see the difference in latency and route?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
lorisarvendu
Grafter
Posts: 334
Registered: ‎26-08-2007

Re: High ping and poor gaming experience

Here you go.  Game is playable from work, with only a slight lag of a few ms.

----------------------------------------------------------------------------------------------

Tracing route to mc.sdf.org [205.166.94.32]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  152.71.4.254
  2    <1 ms    <1 ms    <1 ms  152.71.207.41
  3    <1 ms    <1 ms    <1 ms  152.71.202.194
  4     7 ms    <1 ms    <1 ms  152.71.207.196
  5    <1 ms    <1 ms    <1 ms  194.82.121.5
  6     1 ms     1 ms     1 ms  v312.kmc1-gw.ja.net [195.195.228.81]
  7     1 ms     1 ms     1 ms  ae1.lowdss-sbr1.ja.net [146.97.37.209]
  8     4 ms     4 ms     4 ms  ae31.londtw-sbr2.ja.net [146.97.33.30]
  9     8 ms     4 ms     4 ms  ae29.londtn-sbr1.ja.net [146.97.33.10]
 10     4 ms     4 ms     4 ms  ae0.londtn-ban2.ja.net [146.97.35.194]
 11     5 ms     5 ms     5 ms  lag-108.ear1.london15.level3.net [212.187.173.53]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15   144 ms   144 ms   144 ms  mc.sdf.org [205.166.94.32]

Trace complete.

A tortoise? What's that?
You know what a turtle is? Same thing.