High ping and poor gaming experience
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- Re: High ping and poor gaming experience
Re: High ping and poor gaming experience
03-01-2017 7:51 PM
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Definitely a routing problem.
Here's what I get:
Tracing route to hosted-by.i3d.net [31.204.143.55]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 11 ms 11 ms 11 ms lo0.central10.psb-bng03.plus.net [195.166.130.254]
3 11 ms 11 ms 11 ms 411.be7.psb-ir01.plus.net [84.93.253.115]
4 11 ms 11 ms 11 ms 195.99.125.134
5 12 ms 12 ms 12 ms peer1-et-2-1-0.telehouse.ukcore.bt.net [62.172.103.25]
6 * * * Request timed out.
7 106 ms 110 ms 119 ms 20ge.cr1-lr0.smartdc.rtm.i3d.net [109.200.218.173]
8 111 ms 123 ms 126 ms 100ge.br3-cr1.smartdc.rtm.i3d.net [109.200.218.245]
9 111 ms 113 ms 112 ms hosted-by.i3d.net [31.204.143.55]
This is what my mate gets on his BT connection:
1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 7 ms 7 ms 7 ms 217.41.217.109
5 10 ms 9 ms 9 ms 212.140.235.130
6 9 ms 9 ms 9 ms 217.41.169.73
7 11 ms 11 ms 11 ms 213.120.179.81
8 14 ms 10 ms 10 ms acc1-xe-0-3-1.sf.21cn-ipp.bt.net [109.159.251.109]
9 18 ms 18 ms 18 ms core1-te0-5-0-7.ilford.ukcore.bt.net [109.159.251.149]
10 17 ms 17 ms 16 ms peer1-xe3-1-0.telehouse.ukcore.bt.net [109.159.254.213]
11 15 ms 16 ms 15 ms 20ge.linx-jnpr.th-n.i3d.net [195.66.225.146]
12 21 ms 22 ms 25 ms 20ge.cr0-lr0.smartdc.rtm.i3d.net [109.200.218.154]
13 103 ms 23 ms 25 ms 109.200.218.165
14 20 ms 19 ms 20 ms hosted-by.i3d.net [31.204.143.55]
I get +100ms pings between 15:00 - 22:00. Here's my ticket number if someone from plus.net wants to look into it: 141071831.
Re: High ping and poor gaming experience
03-01-2017 7:56 PM
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if its any help for a comparison
Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
ZyXEL.Home | 17 | 12 | 10 | 0 | 1 | 12 | 0 |
No response from host | 100 | 4 | 0 | 0 | 0 | 0 | 0 |
No response from host | 100 | 4 | 0 | 0 | 0 | 0 | 0 |
be3-3104.psb-ir01.plus.net | 0 | 22 | 22 | 9 | 9 | 11 | 9 |
core1-BE1.southbank.ukcore.bt.net | 0 | 22 | 22 | 6 | 6 | 9 | 7 |
peer1-et-10-1-0.telehouse.ukcore.bt.net | 0 | 22 | 22 | 7 | 7 | 7 | 7 |
No response from host | 100 | 4 | 0 | 0 | 0 | 0 | 0 |
20ge.cr1-lr0.smartdc.rtm.i3d.net | 0 | 22 | 22 | 13 | 14 | 16 | 14 |
100ge.br3-cr1.smartdc.rtm.i3d.net | 0 | 22 | 22 | 14 | 30 | 128 | 23 |
hosted-by.i3d.net | 0 | 22 | 22 | 13 | 13 | 14 | 13 |
Re: High ping and poor gaming experience
06-01-2017 5:26 PM
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So if I go through IR01 or IR02 for the last day or so i3d / BF1 has been great, < 20ms generally (in the advanced settings BF1 has some awesome network stats that show server latency as we ll as tick rate etc!).
Is anyone else still having problems or am I just being really lucky?!
Re: High ping and poor gaming experience
06-01-2017 5:43 PM
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Nope. You aren't the only one. It's been all right for the past two or three days.
09-01-2017 9:15 AM
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Morning folks.
Heads up that this should be fixed now. We identified an issue affecting one of our supplier's peering links late last week and traffic was shuffled around to mitigate the problem.
Do shout up if you're still seeing encountering issues.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: High ping and poor gaming experience
09-01-2017 9:22 AM
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Re: High ping and poor gaming experience
09-01-2017 10:22 PM
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thanks @bobpullen looks fine on my line still tonight, enjoying BF1 🙂
Re: High ping and poor gaming experience
03-03-2017 3:22 PM
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I'm having this exact same issue, after 2/3 weeks of almost daily contact with plusnet live chat I've had no improvement in the slightest. The most help I have received was to get the pro add on. This does not help at all.
Is there any way you could help me?
Re: High ping and poor gaming experience
03-03-2017 4:20 PM
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The pro add on does not help on FTTC connections , only helps PN £5 extra
It helps mainly those on ADSL
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: High ping and poor gaming experience
04-03-2017 4:30 PM
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That's why I've been so disappointing in plusnet so far, my connection to games is unusable and the only help I've received is to give them more money for no improvement.
Re: High ping and poor gaming experience
04-03-2017 6:14 PM
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What games are you playing and what pings? For me since the fix a few months ago it's been fine.
Re: High ping and poor gaming experience
06-03-2017 2:16 PM
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I mainly play BF1 and Rocket League but it also happens with every other game I own (Borderlands 2/Pre squeal, Battleborn, Mortal Kombat X, Injustice)
While the game lags my party chat on xbox one also drops and when I stream the video will randomly buffer and halt (sometimes worse than others but not at any particular time or day)
My ping on all games will run smooth at 20-50mbs but jump to 150-400mbs every 1-3 minutes causing huge rubber banding issues and sometimes disconnection prompts.
I ran a traceroute of the BF1 servers and got this:
1 2 ms 1 ms 5 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * 14 ms 15 ms 129.hiper04.sheff.dial.plus.net.uk [195.166.143.129]
4 13 ms 13 ms 14 ms be3-3100.pcn-ir01.plus.net [195.166.143.128]
5 13 ms 14 ms 14 ms 195.99.125.136
6 16 ms 15 ms 15 ms peer1-et-10-3-0.telehouse.ukcore.bt.net [62.172.103.17]
7 * * * Request timed out.
8 20 ms 19 ms 20 ms 20ge.cr1-lr0.smartdc.rtm.i3d.net [109.200.218.173]
9 121 ms 22 ms 20 ms 100ge.br3-cr1.smartdc.rtm.i3d.net [109.200.218.245]
10 73 ms 21 ms 20 ms hosted-by.i3d.net [31.204.143.22]
Even with simple websites I get huge ping spikes (again first 5 traceroutes game ~12mbs)
Then this happens with bbc.co.uk
1 2 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 19 ms 14 ms 15 ms be3-3100.pcn-ir01.plus.net [195.166.143.128]
5 69 ms 15 ms 14 ms core1-BE1.colindale.ukcore.bt.net [195.99.125.132]
6 60 ms 14 ms 14 ms peer6-hu0-7-0-0.telehouse.ukcore.bt.net [62.172.103.15]
7 105 ms 76 ms 21 ms 194.74.65.42
8 * * * Request timed out.
9 16 ms 16 ms 99 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
10 17 ms 17 ms 94 ms 132.185.255.165
I have an open ticket at the moment but it isn't being pursued very quickly.
Thanks a lot for your interest Mrsilver
Re: High ping and poor gaming experience
20-06-2017 9:14 PM
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I play on a Minecraft server located in the US and for the past week it's been unplayable...but only at home. At work today during lunch it was fine. Here's the trace:
Tracing route to mc.sdf.org [205.166.94.32]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms 192.168.1.1
2 18 ms 19 ms 19 ms lo0.central10.psb-bng04.plus.net [195.166.130.25
5]
3 18 ms 15 ms 15 ms 411.be8.psb-ir02.plus.net [84.93.253.127]
4 17 ms 19 ms 18 ms 195.99.125.138
5 78 ms 18 ms 19 ms host213-121-193-203.ukcore.bt.net [213.121.193.2
03]
6 16 ms 17 ms 15 ms t2c3-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.22
8]
7 96 ms 91 ms 94 ms ixp1-xe-11-1-0-0.us-nyc.eu.bt.net [166.49.208.14
6]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 159 ms 158 ms 155 ms mc.sdf.org [205.166.94.32]
*****************************************************************************
Could this be anything PN related?
Dave
You know what a turtle is? Same thing.
Re: High ping and poor gaming experience
21-06-2017 10:50 AM
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Any chance you can do a tracert from the work connection so we can see the difference in latency and route?
Re: High ping and poor gaming experience
22-06-2017 8:13 AM
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Here you go. Game is playable from work, with only a slight lag of a few ms.
----------------------------------------------------------------------------------------------
Tracing route to mc.sdf.org [205.166.94.32]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 152.71.4.254
2 <1 ms <1 ms <1 ms 152.71.207.41
3 <1 ms <1 ms <1 ms 152.71.202.194
4 7 ms <1 ms <1 ms 152.71.207.196
5 <1 ms <1 ms <1 ms 194.82.121.5
6 1 ms 1 ms 1 ms v312.kmc1-gw.ja.net [195.195.228.81]
7 1 ms 1 ms 1 ms ae1.lowdss-sbr1.ja.net [146.97.37.209]
8 4 ms 4 ms 4 ms ae31.londtw-sbr2.ja.net [146.97.33.30]
9 8 ms 4 ms 4 ms ae29.londtn-sbr1.ja.net [146.97.33.10]
10 4 ms 4 ms 4 ms ae0.londtn-ban2.ja.net [146.97.35.194]
11 5 ms 5 ms 5 ms lag-108.ear1.london15.level3.net [212.187.173.53]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 144 ms 144 ms 144 ms mc.sdf.org [205.166.94.32]
Trace complete.
You know what a turtle is? Same thing.
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