High ping and poor gaming experience
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- Re: High ping and poor gaming experience
31-12-2016 5:01 PM
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Over the past week or two I've been having intermittent issues with connection quality to game servers - specifically Battlefield 1. At seemingly random times, my ping will shoot up from 17-21ms to 110+, and it will stay like this for over an hour. At the same time, packet loss increases as well, overall ruining any hope of playing. Nobody else on the servers seems to have any difficulty, and if I try to ping bbc.co.uk for example the results are fine (<15ms). Running a trace makes it look like there's a problem with the hop from BT to i3d.net (who host most of the BF1 servers):
Please can someone from Plusnet tech support comment/look into this.
Cheers
Mark
Fixed! Go to the fix.
Re: High ping and poor gaming experience
31-12-2016 5:04 PM
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You are not the only one sorry we have to wait till PN look at it
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: High ping and poor gaming experience
31-12-2016 5:09 PM
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Just posted this in another thread, but something has changed as the ping has now dropped a fair bit (to 30-40). However this is still higher than usual and doesn't get away from the fact it has done this repeatedly recently.
Re: High ping and poor gaming experience
31-12-2016 5:27 PM
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Re: High ping and poor gaming experience
31-12-2016 5:29 PM
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Take a TBB speed test http://www.thinkbroadband.com/speedtest.html?utm_source=mainsite&utm_medium=button&utm_campaign=spee....
If it looks like this https://community.plus.net/t5/Fibre-Broadband/Odd-TBB-test/td-p/1393324
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: High ping and poor gaming experience
31-12-2016 5:32 PM
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Looks fine - like I said it seems to be a routing problem with specific providers rather than an overall issue.
Re: High ping and poor gaming experience
31-12-2016 8:06 PM
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my gaming has been poor for the last month, high pings and lag.... i didnt think ps could sink any futher
Re: High ping and poor gaming experience
02-01-2017 5:35 PM
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Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
192.168.1.1 | 38 | 160 | 100 | 0 | 0 | 14 | 0 |
No response from host | 100 | 80 | 0 | 0 | 0 | 0 | 0 |
141.hiper04.sheff.dial.plus.net.uk | 98 | 81 | 2 | 0 | 9 | 9 | 9 |
be3-3106.psb-ir02.plus.net | 0 | 401 | 401 | 9 | 9 | 24 | 9 |
195.99.125.142 | 0 | 401 | 401 | 9 | 9 | 68 | 9 |
peer1-et-2-1-0.telehouse.ukcore.bt.net | 0 | 401 | 401 | 9 | 10 | 42 | 10 |
No response from host | 100 | 80 | 0 | 0 | 0 | 0 | 0 |
20ge.cr1-lr0.smartdc.rtm.i3d.net | 0 | 401 | 401 | 103 | 110 | 136 | 112 |
100ge.br3-cr1.smartdc.rtm.i3d.net | 1 | 397 | 396 | 101 | 137 | 342 | 113 |
hosted-by.i3d.net | 0 | 401 | 401 | 102 | 109 | 137 | 112 |
Looks like i3D is broken again... @bobpullen @Chris @Anoush can anyone raise this with plusnet network incident team to get it looks at?! 5.30pm isnt exactly peak time but pretty much every battlefield1 server is unplayable at the moment on plusnet.
Re: High ping and poor gaming experience
02-01-2017 5:51 PM
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So playing with i3d lookingglass (http://noc.i3d.net/lg/) the CR1-lr0 looks like a London and Rotterdam link.
The No response link is actually 20ge.linx-jnpr.th-n.i3d.net
Now from CR1 in rotterdam I can ping
Reply from 195.99.125.142 : bytes=16 time=7ms TTL=251
So it looks perfectly happy i3D to the hop before plusnet,
Likewise, go one hop closer to i3d to check
Reply from 213.121.193.165 : bytes=16 time=9ms TTL=60 (this is the peer1 link)
Now, ask it to ping IR02 in plusnet
Reply from 195.166.143.140 : bytes=16 time=103ms TTL=252
now I know the IR is a router not a ping device, I tell everyone else that normally 😉 but the response time it very similar to the latency problem we have.
When i get CR1 to ping me directly I get
Reply from 51.6.150.xx : bytes=16 time=99ms TTL=58
So, if i were a betting man i'd say Plusnet need to look at their link from IR2 to 195.99.125.142 as the latency jumps about 90ms over that link at the moment when coming in from cr1.smartdc.rtd.as49544.net
Re: High ping and poor gaming experience
02-01-2017 5:58 PM
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Re: High ping and poor gaming experience
02-01-2017 7:14 PM
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As its the new year, how about a game? (no not of BF1 unfortunately!) Lets play spot the difference?
Re: High ping and poor gaming experience
02-01-2017 7:33 PM
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Here is a workaround...
Just setup a VPN to UKVPN.NewFreeVPN.COM username:free password:1234
Connect, run a web browser to accept T&C and then fire up BF1 and get a ping to i3d of ~20ms
So until Plusnet sort it out you can route elsewhere in the UK via VPN to get through fine.
Re: High ping and poor gaming experience
02-01-2017 7:53 PM
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Re: High ping and poor gaming experience
03-01-2017 7:14 PM
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Latency seems to be lousy across the PN infrastructure.
Re: High ping and poor gaming experience
03-01-2017 7:40 PM
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my latency seems good for past few days! remember graphs like these?
Interestingly (or not) all my traceroutes are going through PSB-IR01, yesterday they all went through 02.
At the moment BF1 is great, no latency spikes or lag (16ms on average to servers)
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