High packet loss in evenings (Ealing W5)

[#1]

@Kremmen

You may want to go through the fault checking processes first, I've linked to the various guides in the text below.

If your router allows you to change the DNS, and you want to then why not. Lots of people use OpenDNS or Google DNS services without issue. But dropouts don't sound like a DNS issue. And do you mean WiFi only attached devices or do hard wired devices also fail.

If WiFi only then look at https://www.plus.net/help/broadband/getting-the-best-wifi-signal/

First thing is to check for a phone fault (if Plusnet provide the phone start here https://www.plus.net/help/phone/phone-line-troubleshooting/ ) If you do have a phone voice fault, report it as such and do not mention any broadband issues. And then when that is fixed, see if the broadband is better.

Then if still not solved (or no phone fault is in evidence) start with the FTTC guides at https://community.plus.net/t5/Fibre-Broadband/Fibre-Fault-Guides/m-p/1156188#U1156188

[#2]

Thanks for the reply.

I know my system is 100% as I've been through the diagnostics many times. My phone line is ghostly quiet on the quiet line test so that's off the list as well.

My security cameras are very close to my Asus RT-AC68U router which is banging out a very strong signal, 2.4ghz in this case, so that is off the list.

Most of the time all is well and Speedtest (and others) are showing a good 23/4 Mbps Up/Down which has been the case for well over a year now.

However, of late, I've been getting random camera disconnections in peak periods. I know the cameras are the most sensitive part of my system and will trigger a disconnection light first.

My conclusion is that there are frequent short make/break connections occurring.

Surely if there was a problem then this would be happening all day ?

Anyway, I did spot some more maintenance work scheduled for this morning so hopefully it's to rectify a fault.

[#3]

Simple test:

Perform a traceroute from a machine to 8.8.8.8, if you see IR in any of the results, it means you are on the new network which is currently having ongoing problems.

Its all over the media, however PN have not comments on when the fix will be resolved. I would suggest you call the support help desk and express your frustration.