High packet loss and other DNS issues

[#1]

My contract is also finished so I can move on, but part of me is thinking: "better the devil you know".

[#2]

I would move .they should be offering out mac codes to people having thesse problems as the service is simply unfit for purpose

Had the same thing about two years ago months of [-Censored-] internet and got zero in way of compensation,still took my money Every month funny that eh .

Had I known they where going to offer free broadband for 12 month no way would i of taken out a new contract.

Dont know which person at pn though oh that wont effect current customers when we overload the network ..

[#3]

A couple of minutes after my last post where I provided a link to a live ping test I started to get 100% packet loss. Having got home I set a new monitor up as my IP address had changed : No packet loss - although I now believe I am on a fixed IP address. The thing that confuses me though is having run a speedtest, my download has dropped to 20Mb from around 52MB almost exactly as if it is being limited somewhere. (My router is synced at 55000) I'm still happier than I was - even at this limited speed the broadband is back to being very responsive - (although I would ultimately like the other 35Mb back 🙂 )

[#4]

@iain_lee What's your IP profile when you run a BT speed test?

[#5]

TBH I can't see where it tells me that on the BT wholesale speedtest - but my router reports a profile of 17a

[#6]

@iain_lee

You get the BTW IP Profile by clicking the "Further Diagnostics test" button which appears on the results page of the BTW Speedtest. Just click the button, on the next page just enter your phone number and click the "Run Diagnostics Test"

Or click http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do and just enter your phone number. This will do a speed test too.

[#7]

Sep 12 14:06:05 Giada pppd[10754]: LCP terminated by peer

andyroid@Giada:~$ mtr -c 100 --report-wide 8.8.8.8
Start: Mon Sep 12 18:59:53 2016
HOST: Giada                               Loss%   Snt   Last   Avg  Best  Wrst    StDev
  1.|-- lo0.11.central11.ptw-bng01.plus.net  0.0%   100    9.2   9.5   8.8  13.6    0.6
  2.|-- irb.11.PTW-CR02.plus.net             0.0%   100    9.6  10.1   8.9  35.6    3.4
  3.|-- 72.14.223.32                         0.0%   100    9.3  10.0   8.9  38.6    3.2
  4.|-- 216.239.56.67                        0.0%   100   10.4  10.4   9.8  12.8    0.1
  5.|-- 72.14.239.155                        0.0%   100   11.3  11.6  11.0  16.1    0.5
  6.|-- google-public-dns-a.google.com       0.0%   100   10.7  11.5  10.5  17.6    1.1

Looks like I might have been put onto a static IP or at least pulled from the new network? gone from 51.9.x.x/51.7.x.x to 80.229.x.x address range

***Edit*** Checked https://www.plus.net/my.html?action=myconnection shows I now have a static IP 
Interestingly I can also report that I'm being limited to around 20Mbps down from around 70MBps.... 50MBps where did you go? Upload has stayed the same.

New Monitor

[#8]

Me too! Got disconnected earlier today, reconnected on a new IP 80.229.x.x, and Plusnet member centre shows I have a static IP. No dropped packets since. My download speed has dropped back from 52Mb/s to 40Mb/s, but web surfing is back to normal and the connection feels responsive. Has everyone been given a static IP?

[#9]

@Martin4 i can confirm that i haven't been given a static IP and i'm still seeing game connection problems, and browsing is a bit sluggish at times too

[#10]

Many people who have been put on a Static IP have noticed speed drops. Is there a reason for this?

[#11]

I was 36Mb on new network but now 33Mb with static IP prior to both on old network 30/32Mb.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

[#12]

My drops have been minimal, gaming has improved not as much lag or rubberbanding so somthing is improving.

[#13]

Still getting horrendous packet loss:

Looks like I'm on Colindale so doomed to terrible service for however long it takes for this to be fixed:

core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 4.041 ms

I would love to be helpful and post one of those graph things but when I look at their site it doesn't support dynamic IPs, my graph appears to comes out blank

[#14]

I have a static IP but seeing no reduction in download speed. Very little packet loss from what I can tell too. Still getting frequent disconnections, however...

[#15]

@daffodil39

I would love to be helpful and post one of those graph things but when I look at their site it doesn't support dynamic IPs, my graph appears to comes out blank

---

Although it says it doesn't support dynamic IPs, it actually works perfectly with dynamic IPs.

You have to monitor your IP address and reset the graph up if it changes, though.

If the graph is blank, this means you haven't yet set your router up to receive ICMP pings, assuming it lets you.

The Plusnet HubOne (and BT HomeHub 5, which I have) don't allow this. The fix is to put a dumb device in the DMZ (I've used the central heating hub).