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High packet loss and other DNS issues

AvengerUK01
Rising Star
Posts: 59
Thanks: 13
Registered: ‎06-09-2016

Re: High packet loss and other DNS issues

I've had major issues last night / this morning - it was unusable. 

 

No graph to share yet, as I've turned it all off for the day while I'm at work... 

 

Hope it isn't back to how it was again. 

Bob1
Rising Star
Posts: 59
Thanks: 10
Registered: ‎01-08-2016

Re: High packet loss and other DNS issues


@yyurchuk05 wrote:

Anyone else seeing this?


Yes, it looks like packet loss is back from about 8am this morning.

9.20am Fri

2016-10-07_09.19_Broadband Quality Monitor.jpg

 

My Broadband Ping - Bob1 (Static IP 55/10)

I haven't seen this for a while. The only problem I have been getting regularly is that the connection drops for about a minute, sometimes the yellow excamation mark comes up on the taskbar, sometimes not.

AvengerUK01
Rising Star
Posts: 59
Thanks: 13
Registered: ‎06-09-2016

Re: High packet loss and other DNS issues

Oh great.

 

That's exactly what I was seeing Bob. It would drop out every minute or so. 

 

 

ricom831
Dabbler
Posts: 14
Registered: ‎07-10-2016

Re: High packet loss and other DNS issues

My Broadband Ping - Home PlusNet

jtjacques
Grafter
Posts: 28
Thanks: 7
Registered: ‎10-07-2016

Re: High packet loss and other DNS issues

I'm also seeing the same. Packet loss since 8:00 and frequent drops of connectivity. I've added a live TBB graph as well.

 

proxyfirebrick.asp.png

 

My Broadband Ping - Plusnet Static

Fru
Dabbler
Posts: 15
Registered: ‎12-03-2014

Re: High packet loss and other DNS issues

415d9fd2a359064f6b76826ae81c8824-07-10-2016

Just adding to the reports, same here since 8AM

AvengerUK01
Rising Star
Posts: 59
Thanks: 13
Registered: ‎06-09-2016

Re: High packet loss and other DNS issues

Just for everyone else - 

 

Had a quick chat with Plusnet support again with an extremely friendly & chatty agent - has now seen this thread and your graphs, and also spoken to the "fault contact" while I was chatting to raise it - although they apparently said "its fixed and to do the normal checks" 


Also has given me a new static IP to see if that would help - (I already had one from the previous issues) - sadly I can't test this until I get home Sad  

 

Will report back.... hopefully it'll be fixed. 

btsimonh
Hooked
Posts: 9
Thanks: 1
Registered: ‎07-10-2016

Re: High packet loss and other DNS issues

Not read the whole thread, but woke up this morning to my fttc connection lasting between 30s and 1:30s before dropping, then reconnecting.  I power cycled everything, re-checked, it was the same.  Called plusnet, and they told me this was a classic symptom of the router failing (not the modem..) (I have an openreach + a BTHHV2A OpenWRT).  So I replace the BTHHV2 with the original Sagem, and the issue was still there.

I then replaced the power supply of the OpenReach modem with the Sagem supply, and my connection has been up for 28 minutes now (back on original router and cabling)...

 

coincidence, or @AvengerUK01 's conversation had them fix something?

Either way, let's hope it's fixed :).

 

 

 

 

ricom831
Dabbler
Posts: 14
Registered: ‎07-10-2016

Re: High packet loss and other DNS issues

Thanks AvengerUK01

 

I'm seeing noticeable better performance now and graphs no longer showing packet loss. Things are good again!

AvengerUK01
Rising Star
Posts: 59
Thanks: 13
Registered: ‎06-09-2016

Re: High packet loss and other DNS issues

Great news hopefully Smiley

 

(And no problem, I'd rather talk to Plusnet than do Risk management this morning!!!!!) 

 

 

Fru
Dabbler
Posts: 15
Registered: ‎12-03-2014

Re: High packet loss and other DNS issues

I think you did the trick @AvengerUK01, I rebooted both my modem and router and now all seems to be back to normal.

 

Thanks! Smiley

bobpullen
Community Gaffer
Community Gaffer
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Fixes: 231
Registered: ‎04-04-2007

Re: High packet loss and other DNS issues

Morning guys,

The routing/packet loss issues this morning was due to a flapping route. It will mainly have affected customers who have been migrated to new network and are assigned a static IP.

An incident was raised (ref: 95003) and the problem mitigated around 9.50am. Our engineers are looking into what caused it but it's unrelated to the issues being discussed previously in this thread.

Sorry to those of you affected.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

St3
Aspiring Champion
Posts: 2,614
Thanks: 500
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Registered: ‎13-07-2012

Re: High packet loss and other DNS issues

packetloss.jpg

Yes it affected me too, welcome back to the forums bob Knuppel Cheesy

rongtw
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Re: High packet loss and other DNS issues

Ste ,,, So you got a flapping route. Cheesy

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scottrc
Rising Star
Posts: 95
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Registered: ‎05-05-2016

Re: High packet loss and other DNS issues

I think someone added a static IP to my account when all this was happening. Do I still need it? if not, could someone please remove it. Thanks