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High packet loss and other DNS issues

tijara33
Pro
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: High packet loss and other DNS issues

Kindly disregard my previous comment, it's their beta version which is down.
watercooled
Grafter
Posts: 25
Registered: ‎21-09-2016

Re: High packet loss and other DNS issues

i disagree, sky and bt were fine on my line prior to plusnet, BB speed slows down, had to turn off the router then boom full speed.

TAZZ69
Dabbler
Posts: 12
Registered: ‎01-09-2007

Re: High packet loss and other DNS issues

Been away all weekend and got back to this, so seems to be better for me just now.

By getting my router not to drop the connection it seems to have stuck to the same ip address. Live TBB quality monitor

 

Latency seems to be on the rise but will continue checking to see what happens

2a7f12c7860d0566e23a3ba198b16d79.png

Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: High packet loss and other DNS issues

@watercooled

Your line has a fault. This is not what is being discussed in this thread. We should have an update on your fault within 72 hours, however I would suggest you start your own thread as the issue doesn't seem related to this thread.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
chenks76
All Star
Posts: 3,274
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Registered: ‎24-10-2013

Re: High packet loss and other DNS issues

 @Chris still seeing some packet loss

 

8b7b22623131c1df961f9db494acfae8-26-09-2016

puglord1973
Grafter
Posts: 33
Thanks: 3
Registered: ‎19-11-2014

Re: High packet loss and other DNS issues

I have left pingplotter running all day to see whats been happening.

This is the last 12 hrs where you can see the odd packet drop during the day, then get to 6pm and all hell lets loose!

Ping_160926-12hrs.jpg

 

 Then this is the last 30mins where you can see its every couple of minutes.

Ping_160926-30mins-1.jpg

 

 

 

watercooled
Grafter
Posts: 25
Registered: ‎21-09-2016

Re: High packet loss and other DNS issues

Internet went off at 1am won't come back on
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: High packet loss and other DNS issues

much better today.
still not convinced though

2f8b706f46e784677bdefd8843d18351-27-09-2016

KevMac1
Dabbler
Posts: 18
Thanks: 6
Fixes: 1
Registered: ‎23-09-2015

Re: High packet loss and other DNS issues

@watercooled - I've just checked your account and it seems the password in the router is incorrect.  If you log into the router and update this you should then get online.

In respect of your fault, I can advise that this has been raised and as it was indicating an external network fault, an engineer will be assigned to investigate this further. 

Thanks

watercooled
Grafter
Posts: 25
Registered: ‎21-09-2016

Re: High packet loss and other DNS issues

hi kev.

yes done that and have a connection again.

not sure why i had to do that but hey ho.

 

openreach knocked on this morning, there is a line fault he says and is now investigating.

SpendLessTime
Aspiring Hero
Posts: 2,868
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Registered: ‎21-09-2009

Re: High packet loss and other DNS issues

@puglord1973

but you cannot be seeing this, this tweet says it is fixed

pingfixtweet.PNG

Sad
KevMac1
Dabbler
Posts: 18
Thanks: 6
Fixes: 1
Registered: ‎23-09-2015

Re: High packet loss and other DNS issues

@puglord1973 - I've PM'd you some checks. If you could have a read and get back to me that would be great.

 

Thanks

rongtw
Seasoned Hero
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Re: High packet loss and other DNS issues

Ahh if it was fixed on friday ?

Why this ?? https://community.plus.net/t5/Service-Status/Planned-Network-Maintenance-Tuesday-27th-September-01-0...

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tijara33
Pro
Posts: 1,360
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Registered: ‎22-06-2012

Re: High packet loss and other DNS issues

Luckily I've been in Kenya while all this has been going on. Looking back I an see that while I was away my connection was all over the place. However, I'm happy to report that it's now settled down & performing better than for several months. I confirmed yesterday that I am on the new network. Hopefully all those who are still having problems will soon be in the same happy position.Smiley

Chris
Legend
Posts: 17,724
Thanks: 599
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Registered: ‎05-04-2007

Re: High packet loss and other DNS issues


@rongtw wrote:

Ahh if it was fixed on friday ?

Why this ?? https://community.plus.net/t5/Service-Status/Planned-Network-Maintenance-Tuesday-27th-September-01-0...


Because we regularly do network maintenance unrelated to the issues in this thread?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.