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High packet loss and other DNS issues

watercooled
Grafter
Posts: 25
Registered: ‎21-09-2016

Re: High packet loss and other DNS issues

Well I'm on holiday from Thursday so I hope it's all sorted when I get back. Or a large amount of poo will be getting posted through plusnets letterbox.
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: High packet loss and other DNS issues

hahah.. that's the funniest thing i've read so far.
question 1 - who knows, if they are then you won't get them to say anything
question 2 - you'll need to phone them, and sit in a massive queue
puglord1973
Grafter
Posts: 33
Thanks: 3
Registered: ‎19-11-2014

Re: High packet loss and other DNS issues


@SauroN wrote:

Are the staff members reading this? How can I raise a ticket?


https://www.plus.net/wizard/

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
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Registered: ‎01-12-2010

Re: High packet loss and other DNS issues

SauroN  PN staff dont read this Thread ,, BobPullen who used to post is away Embarrassed  for another week at least
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chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: High packet loss and other DNS issues

well it didn't improve much

93031f9153bdb49556e13ac9cb753313

chenks76
All Star
Posts: 3,274
Thanks: 338
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Registered: ‎24-10-2013

Re: High packet loss and other DNS issues


@puglord1973 wrote:

@SauroN wrote:

Are the staff members reading this? How can I raise a ticket?


https://www.plus.net/wizard/


you can't raise a ticket for these types of issues, you need to call them (or use the useless online chat).

chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: High packet loss and other DNS issues

i just spoke to online chat, and apparently they know about this current packet loss problem and they are currently working on it.

quote - "This is not resolved. As stated we are still working on it and we originally expected to have it fixed at a quick time however it is taking longer than expected, due to this the networking team are going to be adding a service notice to our website shortly."
watercooled
Grafter
Posts: 25
Registered: ‎21-09-2016

Re: High packet loss and other DNS issues

i think plusnet should refund this months bill or part of it.

cant believe you have billed me for this [-Censored-] service.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: High packet loss and other DNS issues

due to this the networking team are going to be adding a service notice to our website shortly."

 

Believe it when i see it ,, PN are avoiding this like the plague Shocked

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chenks76
All Star
Posts: 3,274
Thanks: 338
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Registered: ‎24-10-2013

Re: High packet loss and other DNS issues

it's getting worse

8b7b22623131c1df961f9db494acfae8-26-09-2016

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: High packet loss and other DNS issues


@chenks76 wrote:
i just spoke to online chat, and apparently they know about this current packet loss problem and they are currently working on it.

quote - "This is not resolved. As stated we are still working on it and we originally expected to have it fixed at a quick time however it is taking longer than expected, due to this the networking team are going to be adding a service notice to our website shortly."

I'm not sure where that person has got their information from, because that's not correct.

 

Your line has a lower mean time between errors than I'd like to see, at 68 seconds. I could try increasing the SNR to combat this up to a 9db target if you like?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: High packet loss and other DNS issues

i can PM the whole chat conversation, as i got it emailed to me.
will that have an impact on anything else?

 

i notice my PPP session dropped about 30 minutes ago, and then reconnected
current graph is
93031f9153bdb49556e13ac9cb753313

 

edit - changes have been made earlier on, via ticket 134641072

can you advise what changes have been made?

watercooled
Grafter
Posts: 25
Registered: ‎21-09-2016

Re: High packet loss and other DNS issues

still no replies....

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: High packet loss and other DNS issues

@watercooled


Your issues are completely unrelated to this thread. You have a copper line fault and your line is in sync at 7.3Mbps.

I'd advise getting this reported to us as a fault at https://faults.plus.net

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
tijara33
Pro
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: High packet loss and other DNS issues

I was told earlier today that I'm on the new system & I don't have any of the packet loss problems. However, I am completely unable to run a speed test on speedtest.net. I can't connect to their server. Is this likely to be related?