High packet loss and other DNS issues
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Re: High packet loss and other DNS issues
25-09-2016 9:50 PM
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Re: High packet loss and other DNS issues
25-09-2016 10:08 PM
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question 1 - who knows, if they are then you won't get them to say anything
question 2 - you'll need to phone them, and sit in a massive queue
Re: High packet loss and other DNS issues
25-09-2016 10:25 PM
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@SauroN wrote:
Are the staff members reading this? How can I raise a ticket?
Re: High packet loss and other DNS issues
25-09-2016 10:53 PM
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: High packet loss and other DNS issues
26-09-2016 8:00 AM
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well it didn't improve much
Re: High packet loss and other DNS issues
26-09-2016 8:01 AM
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@puglord1973 wrote:
@SauroN wrote:
Are the staff members reading this? How can I raise a ticket?
you can't raise a ticket for these types of issues, you need to call them (or use the useless online chat).
Re: High packet loss and other DNS issues
26-09-2016 8:11 AM
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quote - "This is not resolved. As stated we are still working on it and we originally expected to have it fixed at a quick time however it is taking longer than expected, due to this the networking team are going to be adding a service notice to our website shortly."
Re: High packet loss and other DNS issues
26-09-2016 8:17 AM
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i think plusnet should refund this months bill or part of it.
cant believe you have billed me for this [-Censored-] service.
Re: High packet loss and other DNS issues
26-09-2016 10:02 AM - edited 26-09-2016 10:03 AM
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due to this the networking team are going to be adding a service notice to our website shortly."
Believe it when i see it ,, PN are avoiding this like the plague
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: High packet loss and other DNS issues
26-09-2016 1:28 PM
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it's getting worse
Re: High packet loss and other DNS issues
26-09-2016 2:32 PM
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@chenks76 wrote:
i just spoke to online chat, and apparently they know about this current packet loss problem and they are currently working on it.
quote - "This is not resolved. As stated we are still working on it and we originally expected to have it fixed at a quick time however it is taking longer than expected, due to this the networking team are going to be adding a service notice to our website shortly."
I'm not sure where that person has got their information from, because that's not correct.
Your line has a lower mean time between errors than I'd like to see, at 68 seconds. I could try increasing the SNR to combat this up to a 9db target if you like?
Re: High packet loss and other DNS issues
26-09-2016 3:07 PM - edited 26-09-2016 3:31 PM
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i can PM the whole chat conversation, as i got it emailed to me.
will that have an impact on anything else?
i notice my PPP session dropped about 30 minutes ago, and then reconnected
current graph is
edit - changes have been made earlier on, via ticket 134641072
can you advise what changes have been made?
Re: High packet loss and other DNS issues
26-09-2016 4:19 PM
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still no replies....
Re: High packet loss and other DNS issues
26-09-2016 4:33 PM
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Your issues are completely unrelated to this thread. You have a copper line fault and your line is in sync at 7.3Mbps.
I'd advise getting this reported to us as a fault at https://faults.plus.net
Re: High packet loss and other DNS issues
26-09-2016 4:59 PM
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