High packet loss and other DNS issues

[#1]

Seems I let optimism get the better of me... Packet loss has returned, the families gaming habits are impossible due to lag, latency etc...

Starting to look elsewhere now tbh, not because of the issue but rather from the total lack of clarity here... Just getting frustrated at having to guess when this will work properly again

[#2]

Hi everbody first post but have been reading this thread with interest,

first test this morning at 08.59 milton keynes ping 26 jitter 1 line quality b.

second test tonight at 18.59 milton keynes ping 48 jitter 46 line quality c.

There is definately something going wrong at plusnet at the moment.

[#3]

totally agree not even acknowledged on the site or social media it's ridiculous they should keep us up to date with it but instead they have gone the other direction and angered a lot of people off.

[#4]

Ping statistics for 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
Packets: Sent = 56, Received = 48, Lost = 8 (14% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 16ms, Average = 13ms

[#5]

--- 141.hiper04.sheff.dial.plus.net.uk ping statistics ---

68 packets transmitted, 60 packets received, 11.8% packet loss

round-trip min/avg/max/stddev = 10.499/73.361/1013.554/160.325 ms

[#6]

I honestly don't think anyone from plusnet is looking at this which is a total shame.

[#7]

Oh god don't say that lest one of their social media gurus will get all huffy with you because they are trying WEALLY WEALLY HARD!

[#8]

World of Tanks unplayable for me. I've reinstalled the game, checked my Windows 10 system and repaired a few faults, tried a few different dns servers, including fast usa/uk ones and my in-game latency varies from 30-500+ ms. You can't fight a tank battle if you're randomly frozen.

Come on Pn, gives us some sort of honest reply/timescale.

[#9]

Same issue i believe. Major loss. Any update would be good.

[#10]

Wow the issues with PlusNet continue and still no real response from officials.

Not even a real genuine apology for it's atrocious service.

Just goes to show you "We'll Do You Proud" is just an advertising gimmick lol

Check out the link: http://downdetector.co.uk/problems/plusnet

From what I can gather PlusNet have had major problems almost every month this year, kind of makes you wonder what the CEO of this shameful company is doing.

If I was the CEO I'd give all my customers free broadband for a year

Thank me later lol

It's Not For Me To Know But To Endeavour To Find Out

[#11]

A year I'd be happy with just a month of free Internet lol

[#12]

---

@FreezerRoebuck wrote:
A year I'd be happy with just a month of free Internet lol

---

Do we think this is as good as it gets now?

Inc. Back to old network speed and loss of the gain of speed of the new networks up to 55 Mb, which in my case gave me 20% more down.

Regarding price reduction I rang PN to see if I were to remain about a reduction a modest reduction was offered but I had to agree to staying a further 24 months.

[#13]

Hi, latest testing results.From ping test .com tested at 14.01

ping 45 milton keynes.

jitter 15 milton keynes

Thinkbroadband tested at 14.03

download average28.25 with a warning. This actually spikes to zero on the test. upload 1.38 this is on a 40/2 package.Plusnet have fixed all the problems i think not!!!

[#14]

Just done pingtest.net

0% Packet Loss

Ping 168ms

Jitter 307ms Grade F

Milton Keynes too

[#15]

They should add support ignore customers on the down detector list ..