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High packet loss and other DNS issues

dnpark38
Rising Star
Posts: 432
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Registered: ‎24-02-2015

Re: High packet loss and other DNS issues


@bobpullen wrote:



Let's try and keep this thread on topic. The information you've posted in the thread above is misinformed at best.


I'm certainly having a bad time Bob.

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rongtw
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Re: High packet loss and other DNS issues

But with the lack of information and updates from PN Lips_are_sealed  are you surprised that you get these posts .
 
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Jakeanddarcy1
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Registered: ‎15-09-2016

Re: High packet loss and other DNS issues

I too am having problems  mostly with Xbox Live. It's reporting high packet loss and erratic download speeds although the BTW and Speedtest.net show everything is fine. I can't get the TBB monitoring to work (Dynamic IP) or the Pingtest (router doesn't respond to ICMP) 

 

I'm connected to Colindale 

 

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 5 ms 2 ms 2 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * 13 ms 14 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 17 ms 14 ms 14 ms be3-3106.psb-ir02.plus.net [195.166.143.140]
5 14 ms 13 ms 14 ms 195.99.125.142
6 15 ms 15 ms 15 ms peer1-et-2-1-0.telehouse.ukcore.bt.net [62.172.103.25]
7 15 ms 22 ms 14 ms 195.99.126.105
8 17 ms 16 ms 17 ms 72.14.232.215
9 16 ms 15 ms 17 ms 216.239.57.45
10 15 ms 15 ms 15 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

jelv
Community Veteran
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Re: High packet loss and other DNS issues


@rongtw wrote:
@bobpullen But with the lack of information and updates from PN Lips_are_sealed  are you surprised that you get these posts .
 

I was going to post something along exactly the same lines!

jelv (a.k.a Spoon Whittler)
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JonnyFu
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Registered: ‎13-09-2016

Re: High packet loss and other DNS issues

Since the change made yesterday at 15:15, the packet loss issue appears fixed on my connection via Colindale.

There were no disconnects on Rainbow Six Siege via xbox live last night, first time since we moved to the new network. There were some rubber banding issues in game but overall complaints were down in our household.

Pingtest shows (note I'm not using JAVA so it cant check for packet loss)

Speedtest shows my download speed is up 20% on what I have been used to on the old network I think thats 55/10 finally being applied when I moved to the new network rather than 40/20.

 

My Broadband Ping - Js

The latency spikes tend to be when I run a speed test

pantsman28
Grafter
Posts: 90
Registered: ‎21-02-2014

Re: High packet loss and other DNS issues

@Excalibre68

This kind of makes sense and would explain why my line speed is stuck at 40mb since my initial problems started over a month ago. 

So I only get half my speed and limited usage during peak times all for the price of 80/20 package..... I do however still get packet lose and video buffering or none responsive internet pages. All rounded into my monthly fee Thumbs_Up Thanks Plusnet.

Excalibre68
Rising Star
Posts: 65
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Re: High packet loss and other DNS issues

The Facts:-

Did PlusNet move over to a new network "yes"

Did PlusNet inform it's customers "no"

Did PlusNet inform it's customers they will have problems while the work is completed "no"

Are customers suffering from the move "yes"

Has the problems been fixed "no"

Can you get through on chat "no"

Can you get through on phone "possibly" waiting times of over an hour

Do PlusNet customer services hang up on you "yes"

Do PlusNet customer services have a good track record of fixing issues "no"

How would you rate your experience with customer service on a scale of 1 to 10 "Zero"

How long did it take customer services to fix your issues "Um you haven't and it's been over 2 months

Did you get your ticket responded to in the 72 hour window "no still waiting almost a week"

If PlusNet offered you a discount for the problems you have had to face would you take them up on the offer "not in a million years" R U Crazy3

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JonnyFu
Grafter
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Registered: ‎13-09-2016

Re: High packet loss and other DNS issues

Since the change made yesterday at 15:15, the packet loss issue appears fixed on my connection via Colindale.

There were no disconnects on Rainbow Six Siege via xbox live last night, first time since we moved to the new network. There were some rubber banding issues in game but overall complaints were down in our household.

Pingtest shows (note I'm not using JAVA so it cant check for packet loss)

Speedtest shows my download speed is up 20% on what I have been used to on the old network I think thats 55/10 finally being applied when I moved to the new network rather than 40/20.

 

My Broadband Ping - Js

The latency spikes tend to be when I run a speed test

nightstalk3r
Rising Star
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Registered: ‎11-08-2015

Re: High packet loss and other DNS issues

Today is one week since i was moved to a static IP and i have not seen any packet loss at all since.

dnpark38
Rising Star
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Re: High packet loss and other DNS issues

Yes can confirm static IP put me right too PN Support put me on it but 5 or 6 days later Bob Pullen took me and a few others off Static saying it was a mistake.

Well a mistake fixed it.

Last night was awful service.

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SEG
Dabbler
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Registered: ‎10-09-2016

Re: High packet loss and other DNS issues

So... Any news or updates on this?

 

I've got a ping running to plus.net - have had for a while, only the thing is, now it's almost constantly responding with request timed out and on the odd occasion it doesn't, the response time is over 5000ms... 

 

portal.plus.net also times out

 

*bang head against wall*

KS25
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Re: High packet loss and other DNS issues

@dnpark38  i read that people on static IP are effectively put back on the old network (the one that didn't have problems) and the drop in speed is due to their profile being reset

mtwbath
Dabbler
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Re: High packet loss and other DNS issues

Excalibre68's Fact guide is a very good summary. Including Customer services deliberately hanging up.

I am running a complaint through their system and have been offered some compensation (£50). However as yet nothing re the continuing problems ( I tried a static IP - some temporary improvement only). I await a reply on this . I suspect the only way to get PN to actually address this issue properly for the "very few customers" involved will be to deadlock the complaints and go to Alternative Dispute Resolution (ADR) by contacting the Communications and Internet Services Adjudication Scheme (CISAS). If successful this should allow significant compensation for a broadband service not being as described over a long period of time - the evidence is here and on other forums. Such an arbitration result could also be used, for example in national press, to demonstrate PN's poor customer service and deliberate procrastination. Given PN's radio ads at present a strong case could also be made to the advertising standards authority to have them remove their advertisements. perhaps then PN might actually behave like a responsible company.    

dnpark38
Rising Star
Posts: 432
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Registered: ‎24-02-2015

Re: High packet loss and other DNS issues

@KS45  Interesting that then but last afternoon and evening I go tremendous Jitter and high Ping not what I got on old network before.

Prior to being put on the new network I connected to PN in London but to new network it was Sheffield still is Sheffield

Maybe London is best?   Is the bug (s) up in the north?

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30FTTC06
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Re: High packet loss and other DNS issues


@nightstalk3r wrote:

Today is one week since i was moved to a static IP and i have not seen any packet loss at all since.


I can also Confirm changing over to a Static ip over the weekend Resolved the WoW Issues and other packet loss we were experiencing since moving to the NEW network around a week ago or so.

@bobpullen

But as I have stated... Once the Issue is Resolved I would Like to be re-funded £5 and returned to a Dynamic ip.