High packet loss and other DNS issues

[#1]

Was back to being terrible again yesterday morning, so I went ahead and bought a static IP. Ever since, my connection has been near perfect and, for the first time in about two weeks, I've been able to play my games in the evening! I'm not sure if it was the static IP that resolved it, or if it just coincided with Plusnet sorting something out on there end. 

[#2]

Thanks everyone, it's really appreciated and really helpful.

If you look at the traceroutes or the Usertools gateway checker some of you will see Colindale (PCN) and some will see Southbank (PSB). The way the network is designed is that based on exchange you're on about half of you will connect to Colindale and half to Southbank (with each site being backup).

We made a change at Southbank on Friday and it does look like an improvement can be seen on those graphs in comparison to Thursday and to Colindale.

To help with the next steps these live graph are really really useful so if there's anyone else that has one or can set them up it would be really useful, and to anyone that changes IP address again would be really useful to keep the graph up to date if you can and also to post a traceroute or the result of http://usertools.plus.net/@gateway as that lets us see at a glance whether you're on Colindale or Southbank.

@Bob1 sometimes the latency spikes can be completely normal, there's a big page of graphs below of what you can probably say is "normal" if there is such a thing. If you're uploading and maxing your line out, even just briefly for a few seconds it'll cause latency spikes for example. Same for downloading depending on exactly what you're doing.

https://community.plus.net/t5/custom/page/page-id/_PingGraphs

[#3]

@jelv 

 So if PN believe its fixed why not Post here ??

Unless its the sensitive information hence why parts of the organisation being blissfully unaware of issues

Honestly i cannot belive PN has not realized that they losing customers because of these problems ,, Or they dont just care

[#4]

@dave

Thank you for this update. And the plans for those of us on Colindale please?

[#5]

What I find interesting is that in spite of all these issues they are continuing to move users across to the new network!

[#6]

I asked the same earlier in the thread but NEVER got a answer from PN

[#7]

Will it be Open Reach doing the work of transferring and they working to an order schedule PN have placed on them?

[#8]

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@jelv wrote:

What I find interesting is that in spite of all these issues they are continuing to move users across to the new network!

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Just like the teething issues when the BNGs were introduced.

Less KBOn and more KBUp ...

[#9]

As requested - here is my live graph: http://www.thinkbroadband.com/ping/share/6945d0cc4112acd6cb23c3e9d07f6b57.html and here are the results of the gateway check showing I am on Colindale: Which gateway Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection. Posting the following information as a reply to the Gateway Checker Issues topic in the Community forums will help us to diagnose the problem. core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 4.355 ms * * * Iain

[#10]

Spoke too soon. My broadband has been cutting out completely every couple of hours.

My gateway:

Which gateway
You are currently connected to gateway ptw-bng01.

This is located in Telehouse West.

Traceroute (if I did it right...):

1 * * *

2 core21.hetzner.de 213.239.229.129 0.302 ms 0.301 ms
core22.hetzner.de 213.239.229.133 0.809 ms

3 core1.hetzner.de 213.239.245.218 4.848 ms
core4.hetzner.de 213.239.245.14 4.827 ms
core1.hetzner.de 213.239.245.218 4.848 ms

4 juniper4.ffm.hetzner.de 213.239.245.10 4.948 ms 4.948 ms
gb

5 ae1-710.fra20.core-backbone.com 80.255.15.121 de 4.947 ms 4.944 ms 4.951 ms

6 t2c3-xe-11-1-1-0.de-fra.eu.bt.net 166.49.154.65 5.336 ms 5.338 ms 5.343 ms

7 t2c3-xe-1-0-1-0.uk-lon1.eu.bt.net 166.49.208.14 17.419 ms
t2c3-xe-1-0-0-0.uk-lon1.eu.bt.net 166.49.208.12 17.414 ms
t2c3-xe-2-2-2-0.uk-lon1.eu.bt.net 166.49.208.116 17.392 ms

8 166-49-211-241.eu.bt.net 166.49.211.241 18.066 ms
166-49-211-231.eu.bt.net 166.49.211.231 17.260 ms
166-49-211-241.eu.bt.net 166.49.211.241 18.066 ms

9 host213-121-193-159.ukcore.bt.net 213.121.193.159 17.532 ms
gb

10 peer1-xe10-1-0.telehouse.ukcore.bt.net 109.159.254.110 gb 18.155 ms
peer1-xe1-1-0.telehouse.ukcore.bt.net 109.159.254.134 gb 17.492 ms
host213-121-193-165.ukcore.bt.net 213.121.193.165 17.435 ms

11 * * *

12 irb.10.central10.ptw-bng01.plus.net 84.93.249.3 gb 20.879 ms 20.336 ms 21.469 ms

13 * * *

14 * * *

15 * * *
No reply for 3 hops. Assuming we reached firewall.

[#11]

Yeah same here. I am getting random DCs every now and then. Feels like I am back on Talktalk again as I had that issue but my game has been stable, packets been getting better but the random dcs. we get one problem sorted, now we get another.

[#12]

Before 10am today I was seeing zero packet loss. Sadly, this didn't last long as by 12pm I was averaging 10%-15%. This has got steadily worse as my latest ping test shows:

It would seem this problem isn't "resolved".

[#13]

Again I'm running ok again today with 0% packet loss according to pingtest.net this is since PN told me they had made alterations to my line including interleaving and when I looked at my account I saw I was now static IP and a speed drop of 10%.

I'm really concerned for those of you still having problems.

Also I'm basing my future with PN on the comments here.  There seems to be no hope PN is silent on Service statement on this website, I did a search on the internet and found a website with all providers status on and they said no problems at PN.

Am I unique in getting cured of packet loss, are the problems only with dynamic IP s on this new network?

Maybe an idea for you to tells us in your posts if dynamic or static.    I'n scared I will go wrong again to be honest. 

[#14]

I'm on a dynamic IP. I certainly won't be paying to get a static IP.

[#15]

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@Finny wrote:

I'm on a dynamic IP. I certainly won't be paying to get a static IP.

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I won't be agreeing to pay anymore money, in fact PN is higher now for me than other providers with their offers to new customers, I'm now out of fixed contract with PN so all reductions gone.