Performance Woes Hamper PlusNet Users as New Network Takes Blame

[#1]

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@dnpark38 wrote:

PN have advised after my complaint about Packet Loss that they have added Interleaving to my line.

Well my speed as dropped by 3 Mb  (-10%) but pingtest.net is reporting 0% Packet Loss,  Ping 13ms,   Jitter 1ms, Grade A

Would interleaving have got me this?

[#2]

As of yesterday afternoon this issue has returned for me after nearly 2 months of it being fixed, once again i now am forced to use a VPN to get any use out of the internet connection i pay you for Plusnet...

[#3]

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@dnpark38 wrote:

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@dnpark38 wrote:

PN have advised after my complaint about Packet Loss that they have added Interleaving to my line.

Well my speed as dropped by 3 Mb  (-10%) but pingtest.net is reporting 0% Packet Loss,  Ping 13ms,   Jitter 1ms, Grade A

Would interleaving have got me this?

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Just another thing I have checked is my gateway

ptw-bng01 Telehouse West,  have I moved back to the old network or still on new network?

Thanks

[#4]

ptw-bng01 is the old network   the one that works

[#5]

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@rongtw wrote:

ptw-bng01 is the old network   the one that works

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🙂 That is good news then, I must have made contact with a good guy at Plusnet.

Now just hoping the rest of you get put right.

[#6]

If there was any doubt of the cause...

Pingtest to nearest server with no VPN

Pingtest with VPN

Pingtest without VPN but to the same server as the VPN

[#7]

I haven't actually raised a ticket with Plusnet as of yet but look's like this evening I'm routing through pcl-bng01.plus.net and I now have no packet lose. Here's to hoping it stays that way.

[#8]

Im now up to 64% packet loss,49ms ping 39ms jitter Grade F.

http://www.pingtest.net/result/151574929.png

[#9]

@nightstalk3r

Doesn't that just show that some sort of traffic management gone wrong then?

You | plusnet  | plusnet middleware | pingtest.  

You | plusnet  | VPN | pingtest.  

[#10]

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@Glix wrote:

@nightstalk3r

Doesn't that just show that some sort of traffic management gone wrong then?

You | plusnet  | plusnet middleware | pingtest.  

You | plusnet  | VPN | pingtest.  

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I'm not sure what the cause is, all we know is it has been an ongoing issue for over 2 months with the new network.

[#11]

Just had a random PPP session drop, after reconnecting im now getting 0% packet loss.

Also noticed the ISP is now showing correctly as PlusNet so i must have been moved back to the old network or something.

[#12]

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@rongtw wrote:

ptw-bng01 is the old network   the one that works

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It is not the "old" WMBC shared network, see Jelv's post in message 450.

https://community.plus.net/t5/Fibre-Broadband/High-packet-loss-and-other-DNS-issues/m-p/1364514#M456...

It is the new dedicated (to PN) WBC network but with a static IP it terminates on a gateway accessible from both networks.

At least that’s how I *think* understand it......

[#13]

@nightstalk3r

Or you have static IP which you can checked for at https://www.plus.net/my.html?action=myconnection

[#14]

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@SpendLessTime

Yeah you're right i have been given a static IP, i only filed a support ticket 5 minutes ago and it's had no replies yet, weird.

[#15]

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@RichardB wrote:

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@rongtw wrote:

ptw-bng01 is the old network   the one that works

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It is not the "old" WMBC shared network, see Jelv's post in message 450.

https://community.plus.net/t5/Fibre-Broadband/High-packet-loss-and-other-DNS-issues/m-p/1364514#M456...

It is the new dedicated (to PN) WBC network but with a static IP it terminates on a gateway accessible from both networks.

At least that’s how I *think* understand it......

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Absolutely correct.