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High packet loss and other DNS issues

jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: High packet loss and other DNS issues

It's my suspicion that these regular postings are for the next batches of users being moved to the new network, i.e. in spite of the issues they are still moving more users across.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
mac1
Dabbler
Posts: 24
Thanks: 6
Registered: ‎05-02-2011

Re: High packet loss and other DNS issues

Well that's put me in a a better mood looks like I have been put onto a static IP

loss.PNG

currently connected to

 [1] =>  7  195.99.126.139 (195.99.126.139)  3.981 ms
    [2] =>  8  ae1.pcl-cr01.plus.net (195.166.129.1)  4.829 ms
    [3] =>  9  irb.11.central11.pcl-bng01.plus.net (84.93.249.99)  4.808 ms
    [4] => 10  xxxxxxxxxxxx (80.229.x.xxx)  23.510 ms
)

You are currently connected to gateway pcl-bng01.

This is located in City Lifeline House.

ping.PNG

 

 

 

 

 

 Now off to try some gaming will update when I see how if performs. 

 

 

ListerofSmeg
Grafter
Posts: 124
Registered: ‎15-03-2014

Re: High packet loss and other DNS issues

Hi there,

I've been referred to this post as I maybe experiencing the DNS issue as well.

I am on the new network: You are currently connected to gateway psb-ir01. This is located in Southbank Point of Presence.

And have been getting high pings in game, lost of packet loss over 20% and very long loading times for web pages, whether this be early morning, midday or evening.

My recent speed test on BT WH results:

Download Speed: 17.79Mbps

Upload Speed: 15.89Mbps

Ping: 318.00

And I am on a upto 80Mb Line.

Can someone at PN advise what the next step forward is?

Thanks

 

BrightonRock
Pro
Posts: 469
Thanks: 124
Fixes: 7
Registered: ‎09-04-2016

Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame


@KS25 wrote:

..... i'd wager most of us are in a contract and would have to pay a hefty fee for leaving...


You may be right. But some of us on 50/10 may well not be in contract because of the timing of when one had to have bought the original 40/20 product (I'm not in contract, for example). And, of course, contracts do come to an end.....

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: High packet loss and other DNS issues


@BrightonRock wrote:

@HarryB

Are you able to indicate what https://community.plus.net/t5/Service-Status/Planned-Network-Maintenance-Friday-9th-September-01-00-... is about please?  Does it have anything to do with the new network please? Particularly is it related to the issues that have been raised in this thread about packet loss?


It is not related to the issues that have been raised in this thread about packet loss.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame

I'm out of contract and at a time when one would phone and be offered a new contract at better price.

Of course not doing that as not going to agree another 18 month with performance like this.

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: High packet loss and other DNS issues

this is ,, so whats happening ?

http://www.ispreview.co.uk/index.php/2016/09/performance-woes-hamper-plusnet-users-new-network-takes...

 

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Mav
Moderator
Moderator
Posts: 21,444
Thanks: 4,364
Fixes: 499
Registered: ‎06-04-2007

Re: High packet loss and other DNS issues

Moderator's note by Mike (Mav)

Topics merged

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

BST
Grafter
Posts: 46
Thanks: 2
Registered: ‎21-07-2014

Re: High packet loss and other DNS issues

Paid the £5 for a static ip and now everything seems fine, no packet loss and pages loading fast again.

If it wasnt for this forum i would still be going round in circles, i even restored a backup image of windows thinking it may have been a problem with my system.

Very poor from plusnet.

Maxam
Grafter
Posts: 45
Thanks: 2
Registered: ‎19-08-2016

Re: High packet loss and other DNS issues

I'd like to be put on a static IP, sick and tired of constant buffering for the last month.
robunknownuser
Dabbler
Posts: 10
Thanks: 1
Registered: ‎07-10-2013

Re: High packet loss and other DNS issues

I know you just want the issue to be fixed but why should you pay extra for something you don't need just to ensure your broadband is working as it was originally advertised as.

 
I appear to have anywhere between 15 - 20% packet loss all evening.

tommygunyeah
Dabbler
Posts: 24
Thanks: 13
Registered: ‎02-08-2016

Re: High packet loss and other DNS issues

It is reaaaallly bad tonight. 20% constant on TeamSpeak, Twitch.tv is unwatchable. 

 

Anyway we can get a free Static IP? Not really happy having to pay more.

southerner
Aspiring Pro
Posts: 602
Thanks: 61
Fixes: 1
Registered: ‎27-11-2013

Re: High packet loss and other DNS issues

Buying the 5£ static IP has helped my dead slow browsing (especially at peak) I can only hope it lasts out until the end of my contract in a couple of months or better Plusnet fix the issues with the new network in that time.
ben01492
Dabbler
Posts: 13
Registered: ‎09-08-2016

Re: High packet loss and other DNS issues

Internet is very noticeably slow tonight, even browsing has become sluggish. Getting fed up with it now.

tommygunyeah
Dabbler
Posts: 24
Thanks: 13
Registered: ‎02-08-2016

Re: High packet loss and other DNS issues

Well, I am going out of the country for 3 weeks. If these issues aren't resolved by then I'll be ending my contract early and going to a different ISP.

 

I appreciate what is being done by the admins in here but it seems like the rest of the business isn't putting enough time nor effort into resolving these issues. I am paying too god damn much for a service that I am not getting. Customer service is terrible, fault reporting is a joke, the only good thing has been the guys keeping us posted in this thread.

Vote with your wallets guys.