High packet loss and other DNS issues
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- Re: High packet loss and other DNS issues
Re: High packet loss and other DNS issues
07-09-2016 7:15 PM
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It's my suspicion that these regular postings are for the next batches of users being moved to the new network, i.e. in spite of the issues they are still moving more users across.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: High packet loss and other DNS issues
07-09-2016 7:32 PM
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Well that's put me in a a better mood looks like I have been put onto a static IP
currently connected to
[1] => 7 195.99.126.139 (195.99.126.139) 3.981 ms [2] => 8 ae1.pcl-cr01.plus.net (195.166.129.1) 4.829 ms [3] => 9 irb.11.central11.pcl-bng01.plus.net (84.93.249.99) 4.808 ms [4] => 10 xxxxxxxxxxxx (80.229.x.xxx) 23.510 ms )
You are currently connected to gateway pcl-bng01.
This is located in City Lifeline House.
Now off to try some gaming will update when I see how if performs.
Re: High packet loss and other DNS issues
07-09-2016 7:38 PM
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Hi there,
I've been referred to this post as I maybe experiencing the DNS issue as well.
I am on the new network: You are currently connected to gateway psb-ir01. This is located in Southbank Point of Presence.
And have been getting high pings in game, lost of packet loss over 20% and very long loading times for web pages, whether this be early morning, midday or evening.
My recent speed test on BT WH results:
Download Speed: 17.79Mbps
Upload Speed: 15.89Mbps
Ping: 318.00
And I am on a upto 80Mb Line.
Can someone at PN advise what the next step forward is?
Thanks
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
07-09-2016 7:47 PM
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@KS25 wrote:
..... i'd wager most of us are in a contract and would have to pay a hefty fee for leaving...
You may be right. But some of us on 50/10 may well not be in contract because of the timing of when one had to have bought the original 40/20 product (I'm not in contract, for example). And, of course, contracts do come to an end.....
Re: High packet loss and other DNS issues
07-09-2016 7:48 PM
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@BrightonRock wrote:
Are you able to indicate what https://community.plus.net/t5/Service-Status/Planned-Network-Maintenance-Friday-9th-September-01-00-... is about please? Does it have anything to do with the new network please? Particularly is it related to the issues that have been raised in this thread about packet loss?
It is not related to the issues that have been raised in this thread about packet loss.
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
07-09-2016 7:51 PM
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I'm out of contract and at a time when one would phone and be offered a new contract at better price.
Of course not doing that as not going to agree another 18 month with performance like this.
Re: High packet loss and other DNS issues
07-09-2016 7:52 PM
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Re: High packet loss and other DNS issues
07-09-2016 7:55 PM
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Moderator's note by Mike (Mav)
Topics merged
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: High packet loss and other DNS issues
07-09-2016 9:04 PM
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Paid the £5 for a static ip and now everything seems fine, no packet loss and pages loading fast again.
If it wasnt for this forum i would still be going round in circles, i even restored a backup image of windows thinking it may have been a problem with my system.
Very poor from plusnet.
Re: High packet loss and other DNS issues
07-09-2016 9:18 PM
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Re: High packet loss and other DNS issues
07-09-2016 9:30 PM
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I know you just want the issue to be fixed but why should you pay extra for something you don't need just to ensure your broadband is working as it was originally advertised as.
I appear to have anywhere between 15 - 20% packet loss all evening.
Re: High packet loss and other DNS issues
07-09-2016 9:57 PM
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It is reaaaallly bad tonight. 20% constant on TeamSpeak, Twitch.tv is unwatchable.
Anyway we can get a free Static IP? Not really happy having to pay more.
Re: High packet loss and other DNS issues
07-09-2016 10:07 PM
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Re: High packet loss and other DNS issues
07-09-2016 10:23 PM
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Internet is very noticeably slow tonight, even browsing has become sluggish. Getting fed up with it now.
Re: High packet loss and other DNS issues
07-09-2016 10:30 PM
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Well, I am going out of the country for 3 weeks. If these issues aren't resolved by then I'll be ending my contract early and going to a different ISP.
I appreciate what is being done by the admins in here but it seems like the rest of the business isn't putting enough time nor effort into resolving these issues. I am paying too god damn much for a service that I am not getting. Customer service is terrible, fault reporting is a joke, the only good thing has been the guys keeping us posted in this thread.
Vote with your wallets guys.
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