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High Ping Spikes in Game

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Newbie
Posts: 2
Registered: ‎30-09-2019

High Ping Spikes in Game

Morning,

Over the past month I have ping spikes in all online games, on avg its around 40ms but spikes to over 500 and settles right back down.  will do this every few mins throughout the game. I have tried everything I can find on the forum. 

PC is connected via Wifi (5GHz) separate channel, though did try via cable and was still the same.

Changed the router to BTHub6 again no difference other than better wifi connection.

Bought Static IP again no difference.

It does this anytime of the day regardless of anyone else on the network.

Running out of ideas as changed every setting on router back n forth with no luck.

Any suggestions welcome, this started about 4 weeks ago was fine up to this point.

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 1,848
Thanks: 322
Fixes: 105
Registered: ‎26-03-2018

Re: High Ping Spikes in Game

Hi @Cordwe11,

 

I'm sorry that you're experiencing ping spikes and for any inconvenience that this is causing. Thank you for confirming that this occurs on both wired and wireless connections and that changing to a different router didn't help.

 

I've tested your line but the test hasn't picked up the cause from here:

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 60.4 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 496.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Good
Interference Pattern Regular Interference Observed on Weekends
Service Impact No Impact Observed
Interference Duration Longest Occurrence From20:00to20:15
Interference Location Customer Premise
Interference Observed In Days 2
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-80M Downstream 5dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-09-17T15:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 63.8 Mbps 67.8 Mbps 65.2 Mbps
Up Stream Line Rate 19.9 Mbps 19.9 Mbps 19.9 Mbps
Up Time 0.0 Sec 900.0 Sec 892.6 Sec
Retrains 0.0 2.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-09-30T13:30:49Z 2019-09-30T13:45:49Z
Ingress Code Violation 1 3
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

We'll need to do some further troubleshooting to try and narrow down the cause. If you've not done so already, I'd recommend starting with basic checks here. If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

Please let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Highlighted
Newbie
Posts: 2
Registered: ‎30-09-2019

Re: High Ping Spikes in Game

Hi thank you for looking into this for me, The router is connected to the test socket, I have done all the basic tips.

Ive tried changing micro filter as well, Speeds are good, just started getting lag spikes. was same on console as well as PC. 

Get some screen shots this evening.

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: High Ping Spikes in Game

Thanks for updating us, @Cordwe11.

 

Please do get us those screenshots - As we're not detecting any sort of an issue they'll be invaluable in helping us to determine what's going on.

 

If you haven't already, please also raise the issue over at faults.plus.net, letting us know here when you've done so to enable us to progress the issue.