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High Latency, freezing internet tv. So slow & laggy

Newbie
Posts: 3
Registered: ‎01-08-2017

High Latency, freezing internet tv. So slow & laggy

 

I'm getting booted off gaming servers for extremely high lag.  Internet tv is constantly freezing.  Download speed is about 4 times lower than what I'm paying for at ~17mb/s & way below the "guaranteed" minimum.  But this still should be plenty as it's just me using the internet.  I've asked another local Plusnet user & they are having the same issues.  What is wrong & when will it be fixed please?

3 REPLIES 3
Seasoned Hero
Posts: 5,799
Thanks: 2,561
Fixes: 169
Registered: ‎30-06-2016

Re: High Latency, freezing internet tv. So slow & laggy


@bhajee wrote
:...when will it be fixed please?

The answer is never unless you report it or it gets picked up by a Plusnet staffer that might (or might not)  come along. Start with going through the steps here and if necessary log into your account through the link you will find in the troublehooter.  https://www.plus.net/help/broadband/connection-troubleshooting/

Moderator
Moderator
Posts: 30,114
Thanks: 3,193
Fixes: 491
Registered: ‎14-04-2007

Re: High Latency, freezing internet tv. So slow & laggy

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Newbie
Posts: 3
Registered: ‎01-08-2017

Re: High Latency, freezing internet tv. So slow & laggy

 

Thank you very much.  I was struggling to find the right place to go & ended up on this forum.  Thanks again Smiley