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Help with user name, account name.

Stringwalker
Rising Star
Posts: 60
Thanks: 1
Fixes: 1
Registered: ‎05-11-2017

Re: Help with user name, account name.

I think I got the pro add on firewall free at sign up, but not sure, and I don't understand failed payment.
I will have to rely on the routers firewall. If you could recommend a good replacement or inbetween router that I can buy that can be configured with the usaul settings that would be appreciated.

Again could you kindly explain how to reset my NAT setting, thanks
Stringwalker
Rising Star
Posts: 60
Thanks: 1
Fixes: 1
Registered: ‎05-11-2017

Re: Help with user name, account name.

Changiny my IP is necessary, it's not just something I'm worried about.

I also have to reset my password everytime I sign into my plusnet account so my email could also be compromised, so I have a lot to sort out but appreciate your help.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,574
Thanks: 6,080
Fixes: 1,016
Registered: ‎21-04-2017

Re: Help with user name, account name.

No problem, the ProAddon isn’t a firewall, it’s explained in the article here https://www.plus.net/help/broadband/about-plusnet-pro-addon/

Failed payment is if you ever miss a bill or don’t pay we’d add a static IP on the account again though it’s just due to the way our failed billing process works internally.

I can’t recommend a replacement router or explain how to change your NAT type but other people on the forums may be able to assist with that.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Stringwalker
Rising Star
Posts: 60
Thanks: 1
Fixes: 1
Registered: ‎05-11-2017

Re: Help with user name, account name.

Thank you for your help, hopefully the router reset will fix any changed system settings and or any malicious code or hacking is the reason for the problems.

I will ask on the forum about a suitable replacement router, as the hub one is just to old and open to security breaches, if any will work, thank you.