Help with ongoing disconnects
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Help with ongoing disconnects
30-08-2017 5:15 PM
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My line used to be stable. When I first joined Plusnet it was great, very occasional disconnects, couple of times a month if that.
Then the phone line started to crackle and I'd get drops in the connection. This was months ago. Since having a tech out to sort the phone line I've had ongoing issues with line stability. It disconnects multiple times daily. There's no pattern that I can see. It's just random. I couldn't really keep a tab on it as I was running an ECI modem and Netgear R7000.
Plusnet/Openreach replaced the ECI modem with another.
Just the same.
And replaced it again.
Just the same.
I've now been issued with a Plusnet hub one. Aaaand it's just the same.
Each time a tech comes out they bung on their meter, says there's a few errors but nothing to worry about and leave as "it isn't doing it right now" Which it won't. It disconnects and reconnects immediately.
They've apparently change the pairs, several times. One of the previous techs said he'd put me on the last available pair and put a "yellow ticket" on the pole. Last tech said he put me on a spare pair - not sure where that one came from.
The only oddity I can see from my end is the estimated line length. Is this accurate? Google maps reckons on 250m but the estimated line length is 550m
This is very frustrating. My line used to work great, fast speeds up and down and very little in the way of full on drop outs.
The line is still fast but isn't stable enough. Is there anything to be done? Or do I just have to suck it up?
I've attached the last WAN log from the hub.
Re: Help with ongoing disconnects
31-08-2017 10:01 AM
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Hi there,
I can see that the last engineer that visited opened a REIN case and we're currently waiting for an update on this. Hopefully that should get some clarity on the cause of the issue for us.
You should see a further update to ticket 154420902 soon.
Re: Help with ongoing disconnects
on 28-09-2017 8:55 PM - last edited on 29-09-2017 10:24 AM by Mav
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Thanks for the update on the REIN case.
Oh yeah, there was none.
Still disconnecting..
20:52:14, 28 Sep. | (1597152.330000) WAN operating mode is VDSL |
20:52:14, 28 Sep. | (1597152.330000) Last WAN operating mode was VDSL |
20:52:12, 28 Sep. | (1597150.660000) PPP IPCP Receive Configuration ACK |
20:52:12, 28 Sep. | (1597150.650000) PPP IPCP Send Configuration Request |
20:52:12, 28 Sep. | (1597150.640000) PPP IPCP Receive Configuration NAK |
20:52:12, 28 Sep. | (1597150.640000) PPP IPCP Send Configuration ACK |
20:52:12, 28 Sep. | (1597150.640000) PPP IPCP Receive Configuration Request |
20:52:12, 28 Sep. | (1597150.630000) PPP IPCP Send Configuration Request |
20:52:11, 28 Sep. | (1597149.140000) PPPoE is up - Down Rate=66918Kbps, Up Rate=19978Kbps; SNR Margin Down=7.6dB, Up=10.7dB |
20:52:11, 28 Sep. | (1597149.130000) CHAP authentication successful |
20:52:11, 28 Sep. | (1597149.040000) CHAP Receive Challenge |
20:52:11, 28 Sep. | (1597149.040000) Starting CHAP authentication with peer |
20:52:11, 28 Sep. | (1597149.040000) PPP LCP Receive Configuration ACK |
20:52:11, 28 Sep. | (1597149.030000) PPP LCP Send Configuration Request |
20:52:11, 28 Sep. | (1597149.030000) PPP LCP Receive Configuration Reject |
20:52:11, 28 Sep. | (1597149.030000) PPP LCP Send Configuration ACK |
20:52:11, 28 Sep. | (1597149.030000) PPP LCP Receive Configuration Request |
20:52:11, 28 Sep. | (1597149.020000) PPP LCP Send Configuration Request |
20:51:20, 28 Sep. | (1597098.350000) PTM over DSL is up |
20:50:45, 28 Sep. | (1597063.530000) PTM over DSL is down after 1891 minutes uptime |
20:50:45, 28 Sep. | (1597063.530000) PPPoE is down after 1890 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
20:50:42, 28 Sep. | (1597060.530000) PPP LCP Send Termination Request [User request] |
13:20:33, 27 Sep. | (1483653.930000) WAN operating mode is VDSL |
13:20:33, 27 Sep. | (1483653.930000) Last WAN operating mode was VDSL |
13:20:31, 27 Sep. | (1483652.190000) PPP IPCP Receive Configuration ACK |
13:20:31, 27 Sep. | (1483652.180000) PPP IPCP Send Configuration Request |
13:20:31, 27 Sep. | (1483652.170000) PPP IPCP Receive Configuration NAK |
13:20:31, 27 Sep. | (1483652.170000) PPP IPCP Send Configuration ACK |
13:20:31, 27 Sep. | (1483652.160000) PPP IPCP Receive Configuration Request |
13:20:31, 27 Sep. | (1483652.110000) PPP IPCP Send Configuration Request |
13:20:30, 27 Sep. | (1483650.540000) PPPoE is up - Down Rate=66918Kbps, Up Rate=19978Kbps; SNR Margin Down=7.5dB, Up=10.3dB |
13:20:30, 27 Sep. | (1483650.520000) CHAP authentication successful |
13:20:30, 27 Sep. | (1483650.410000) CHAP Receive Challenge |
13:20:30, 27 Sep. | (1483650.410000) Starting CHAP authentication with peer |
13:20:30, 27 Sep. | (1483650.410000) PPP LCP Receive Configuration ACK |
13:20:30, 27 Sep. | (1483650.400000) PPP LCP Send Configuration Request |
13:20:30, 27 Sep. | (1483650.400000) PPP LCP Receive Configuration Reject |
13:20:30, 27 Sep. | (1483650.400000) PPP LCP Send Configuration ACK |
13:20:30, 27 Sep. | (1483650.390000) PPP LCP Receive Configuration Request |
13:20:30, 27 Sep. | (1483650.390000) PPP LCP Send Configuration Request |
13:19:39, 27 Sep. | (1483599.790000) PTM over DSL is up |
13:19:04, 27 Sep. | (1483565.170000) PTM over DSL is down after 484 minutes uptime |
13:19:04, 27 Sep. | (1483565.170000) PPPoE is down after 483 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
13:19:02, 27 Sep. | (1483562.240000) PPP LCP Send Termination Request [User request] |
05:15:34, 27 Sep. | (1454556.580000) WAN operating mode is VDSL |
05:15:34, 27 Sep. | (1454556.580000) Last WAN operating mode was VDSL |
05:15:33, 27 Sep. | (1454555.210000) PPP IPCP Receive Configuration ACK |
05:15:33, 27 Sep. | (1454555.210000) PPP IPCP Send Configuration Request |
05:15:33, 27 Sep. | (1454555.200000) PPP IPCP Receive Configuration NAK |
05:15:33, 27 Sep. | (1454555.200000) PPP IPCP Send Configuration ACK |
05:15:33, 27 Sep. | (1454555.190000) PPP IPCP Receive Configuration Request |
05:15:33, 27 Sep. | (1454555.190000) PPP IPCP Send Configuration Request |
05:15:32, 27 Sep. | (1454553.980000) PPPoE is up - Down Rate=66918Kbps, Up Rate=19978Kbps; SNR Margin Down=7.4dB, Up=10.7dB |
05:15:32, 27 Sep. | (1454553.970000) CHAP authentication successful |
05:15:31, 27 Sep. | (1454553.800000) CHAP Receive Challenge |
05:15:31, 27 Sep. | (1454553.800000) Starting CHAP authentication with peer |
05:15:31, 27 Sep. | (1454553.800000) PPP LCP Receive Configuration ACK |
05:15:31, 27 Sep. | (1454553.790000) PPP LCP Send Configuration Request |
05:15:31, 27 Sep. | (1454553.790000) PPP LCP Receive Configuration Reject |
05:15:31, 27 Sep. | (1454553.790000) PPP LCP Send Configuration ACK |
05:15:31, 27 Sep. | (1454553.780000) PPP LCP Receive Configuration Request |
05:15:31, 27 Sep. | (1454553.780000) PPP LCP Send Configuration Request |
05:14:41, 27 Sep. | (1454503.880000) PTM over DSL is up |
05:14:07, 27 Sep. | (1454469.520000) PTM over DSL is down after 33 minutes uptime |
05:14:07, 27 Sep. | (1454469.510000) PPPoE is down after 32 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
05:14:04, 27 Sep. | (1454466.780000) PPP LCP Send Termination Request [User request] |
04:41:34, 27 Sep. | (1452516.790000) WAN operating mode is VDSL |
04:41:34, 27 Sep. | (1452516.790000) Last WAN operating mode was VDSL |
04:41:33, 27 Sep. | (1452515.420000) PPP IPCP Receive Configuration ACK |
04:41:33, 27 Sep. | (1452515.410000) PPP IPCP Send Configuration Request |
04:41:33, 27 Sep. | (1452515.400000) PPP IPCP Receive Configuration NAK |
04:41:33, 27 Sep. | (1452515.400000) PPP IPCP Send Configuration ACK |
04:41:33, 27 Sep. | (1452515.400000) PPP IPCP Receive Configuration Request |
04:41:33, 27 Sep. | (1452515.400000) PPP IPCP Send Configuration Request |
04:41:32, 27 Sep. | (1452514.200000) PPPoE is up - Down Rate=66918Kbps, Up Rate=19978Kbps; SNR Margin Down=7.4dB, Up=10.7dB |
04:41:32, 27 Sep. | (1452514.190000) CHAP authentication successful |
04:41:32, 27 Sep. | (1452514.070000) CHAP Receive Challenge |
04:41:32, 27 Sep. | (1452514.070000) Starting CHAP authentication with peer |
04:41:32, 27 Sep. | (1452514.060000) PPP LCP Receive Configuration ACK |
04:41:32, 27 Sep. | (1452514.060000) PPP LCP Send Configuration Request |
04:41:32, 27 Sep. | (1452514.050000) PPP LCP Receive Configuration Reject |
04:41:32, 27 Sep. | (1452514.050000) PPP LCP Send Configuration ACK |
04:41:32, 27 Sep. | (1452514.050000) PPP LCP Receive Configuration Request |
04:41:32, 27 Sep. | (1452514.050000) PPP LCP Send Configuration Request |
04:40:42, 27 Sep. | (1452464.170000) PTM over DSL is up |
04:40:07, 27 Sep. | (1452429.890000) PTM over DSL is down after 1018 minutes uptime |
04:40:07, 27 Sep. | (1452429.890000) PPPoE is down after 1017 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
04:40:05, 27 Sep. | (1452427.130000) PPP LCP Send Termination Request [User request] |
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