Help with IP profile
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Help with IP profile
18-08-2018 10:28 AM
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I moved my line to PS a week ago
When the line moved I got
Upstream rate = 6874 Kbps, Downstream rate = 35236 Kbps
Since then the sync speed as got faster a few times it is now
Upstream rate = 6773 Kbps, Downstream rate = 46797 Kbps
But my Ip profile has only gone up once a few days ago from 35 to 37
Should the IP profile go up again to match the 46797 Kbps I am syncing at ?
Thanks for any help / ideas
Re: Help with IP profile
18-08-2018 6:15 PM
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Hi @David661
The profile you are referring to is something adjusted on Openreachs side based on previous line performance. It doesn't really impact your speed at all, and I can see that the line is unbanded, which is the only type of profile setting which can restrict speed. This profile will most likely adjust over time, without you seeing any difference in speeds.
I can see that you are currently syncing at 45Mbps, which is higher than the profile is set at, so everything is working as expected.
Re: Help with IP profile
18-08-2018 8:52 PM
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Hi
Using the PN speedtest I get
http://mybroadbandspeed.speedtestcustom.com/result/d4a580d0-a31f-11e8-9d3b-1582c97a996d
It looks like I got about 6000 in overheads - is that about as it should be ?
Re: Help with IP profile
19-08-2018 4:57 PM
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Re: Help with IP profile
19-08-2018 5:50 PM
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Hi
Nothing else running and wired (I do not have wireless here)
Here is an odd thing when I first moved to Plusnet if I did a OOKLA speedtest it showed as was connected to BT
After a few days it showed as connected to Plusnet
This afternoon it shows as BT again
The latest speedtest gives 42.73 so that is up and
The current Downstream BRAS rate is: 41.19 Mbps so that is up as well
The main thing is the line is faster (and just as stable) then when it was with TT
I guess that is 'cos Plusnet use a faster NGA profile than TT does
I asked TT why they would not use a faster profile, TT claim the profile they use is more stable, I cannot see that 'cos my line is just as stable as it was when it was with TT. I wonder if TT choose a profile that will give slower sync speed for many customers as it is a good way to data throttle by the back door.
Re: Help with IP profile
20-08-2018 10:47 AM
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Hi @David661,
I'm glad to hear that your speeds have improved and appear to be stable. If you have any issues or any further queries, please don't hesitate to get back in touch and we'll be happy to help.
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