Help with Fibre speed please

[#1]

My Fibre broadband went live this morning from normal broadband and set up hub one with no issues.

i have done some speed tests and am only getting about 12 Mbps which is the same speed as my old broadband before we upgraded to fibre,

i understand that it takes a few days for the line to settle down but when i looked in my hub manager its telling me this

Downstream 13.74 Mbps

Upstream 992 Kbps

Maximum data rate:23215/14324

Data rate 992/13744

Noise margin 6.9/10.2

Line attenuation 11.8/26.7

Signal attenuation 11.8/25.8

so to me that looks like our old speed which we were getting before and i was told the Min speed we will get with fibre would be 34 Mbps and speed should be between 38 and 40 Mbps.

so what could be wrong?

[#2]

you still seem to be on ADSL

[#3]

That is what i though so do i have to do anything my end or is it at Plusnet end?

[#4]

it would appear to be either Plusnet or BT - either way not you

[#5]

There's no settle down period for fibre.

[#6]

i got the email telling me that its all been done at about 1am so got me thinking would BT do the switch later on today even if plusnet sent me email saying its all been done?

[#7 · Accepted solution]

@Macc2018 Hi there.

I've checked your account and the upgrade is due to complete later today.

We change your account before the engineer goes out so you should see the faster speeds straight away.

[#8]

you was right as my speeds have gone up to what they should be.

many thanks.