Help needed with Connection Dropping and Speed Varying
My 'connection' has been awful for some time now.
The connection drops frequently whether wired or wireless.
I've read some of the similar posts so I checked my Plus Net Hub One Event Log...
Basically it has many, many of the following.
WIRE LAN LOG
Wire Lan 4 up/down
Any advice please?
|When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.|
|1. Product name:||Plusnet Hub|
|2. Serial number:||+081441+NQ82836685|
|3. Firmware version:||Software version 18.104.22.168.83.8.263 Last updated 10/03/19|
|4. Board version:||Plusnet Hub One|
|5. DSL uptime:||0 days, 18:01:09|
|6. Data rate:||20000 / 55923|
|7. Maximum data rate:||21814 / 64529|
|8. Noise margin:||6.3 / 6.0|
|9. Line attenuation:||15.7 / 14.9|
|10. Signal attenuation:||15.5 / 15.0|
|11. Data sent/received:||28.2 GB / 238.8 GB|
|12. Broadband username:||email@example.com|
|13. 2.4 GHz Wireless network/SSID:||PLUSNET-RS5W|
|14. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|15. 2.4 GHz Wireless security:||WPA2|
|16. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|17. 5 GHz Wireless network/SSID:||PLUSNET-RS5W|
|18. 5 GHz Wireless connections:||Enabled (802.11 a/n/ac (up to 1300 Mb/s))|
|19. 5 GHz Wireless security:||WPA2|
|20. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|22. MAC Address:||a8:9a:93:36:99:da|
|23. Modulation:||G.993.2 Annex B|
|24. Software variant:||AA|
|25. Boot loader:||1.0.0|
Re: Help needed with Connection Dropping and Speed Varying
Hi @TaffWrexham1 - I've checked the line for you and have attached a Radius graph below detailing the connection
The testing isn't flagging up what could be causing the disconnections we're seeing, but the line does look to have stabilised since that brief intermittent period on 08/09 September. I've opened a ticket here if you'd like to get back to me, or just drop me a PM: https://www.plus.net/wizard/?p=view_question&id=206004090