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Help assistant

FIXED
jimmc27
Hooked
Posts: 6
Fixes: 2
Registered: 15-06-2017

Help assistant

Using the help assistant,ask the support team a question, every time I press ' send your question to the support team' an error message comes up asking me to put in valid mobile number. Mobile number is listed and is correct. Thanks.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 8,348
Thanks: 2,562
Fixes: 414
Registered: 21-04-2017

Re: Help assistant

Fix

By any chance does your mobile number begin with 074? That seems to be a known issue.

A workaround would be to untick the keep me updated by mobile box, remove your number and then just advise us in writing if you'd like to receive text message alerts for responses to the question.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team