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Help - VDSL connection drops out a few times a day

Grafter
Posts: 38
Thanks: 2
Registered: ‎04-01-2020

Re: Help - VDSL connection drops out a few times a day

Hi,

The situation we have been left in is absolutely ridiculous. The engineer that you sent out replaced the faceplate and socket and the faceplate is faulty and now they are telling me we have to pay for it ourselves. It was just installed, for god’s sake, and is showing a clear problem. I can not believe this whole mess, honestly.
Grafter
Posts: 38
Thanks: 2
Registered: ‎04-01-2020

Re: Help - VDSL connection drops out a few times a day

We have been given £5 for a new faceplate but all compatible ones are £9 and upwards - 2019 BT Openreach Telephone Master Socket NTE5c MK2 & VDSL/ADSL Faceplate MK4 https://www.amazon.co.uk/dp/B07NX2KC8Y/ref=cm_sw_r_cp_api_i_sTXmEbVP4HCP0
Plusnet Help Team
Plusnet Help Team
Posts: 755
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Help - VDSL connection drops out a few times a day

Hi @dan17,

 

Thanks for getting in touch.

 

I appreciate your comments and apologise if our previous response was inadequate.

 

I have looked into this and sent you a response here.

 

If you have any further queries, please let us know.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team