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Help!! Last minute nightmares!

NorthEasterner
Aspiring Pro
Posts: 1,850
Thanks: 49
Fixes: 3
Registered: 25-09-2012

Help!! Last minute nightmares!

Okay
So I've been on the phone to BT to make sure that I receive my final bill and that I'm leaving - they said there was no note on the system and suggested I ring PN.  So I rang PN and said that the order activation is the 13th November!  I was told it was tomorrow (6th Nov by MattyC)
I've been given confusing information and I need someone to tell me WHEN my activation date actually is.
I've based all my plans for no internet tomorrow in case of anything going wrong and being left without connection, just to be told it's ACTUALLY a week later!
Come on Plusnet, have you got communication issues in your offices?
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
5 REPLIES
Community Veteran
Posts: 1,412
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Registered: 29-01-2009

Re: Help!! Last minute nightmares!

It might be safer to assume it deactivates tomorrow, and activates again in a week.
Just in case, like Wink
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
MattyC
Champion
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Registered: 10-04-2014

Re: Help!! Last minute nightmares!

Sorry for the confusion. We have been given multiple dates from our suppliers.
I was referring to the contractual delivery date which was down as the 6th. It's reverted back to the 13th since this day has passed.
Do you still have service at the moment from your old provider?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
NorthEasterner
Aspiring Pro
Posts: 1,850
Thanks: 49
Fixes: 3
Registered: 25-09-2012

Re: Help!! Last minute nightmares!

Yes I do.
In fact the mac key had just been submitted when I phoned up - did plusnet forget to submit it when I handed it over?
If it expires - will you pay for my ETFs if BT ask me to pay for them?
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
pwatson
Rising Star
Posts: 2,468
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Registered: 26-11-2012

Re: Help!! Last minute nightmares!

Quote from: MattyC
I was referring to the contractual delivery date which was down as the 6th. It's reverted back to the 13th

When is a contract not a contract?  When BT are involved!
NorthEasterner
Aspiring Pro
Posts: 1,850
Thanks: 49
Fixes: 3
Registered: 25-09-2012

Re: Help!! Last minute nightmares!

I can confirm my fibre broadband went live today  Smiley
Thanks all for your help  Cool
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up