Help ... I dont understand all these numbers!!!
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Help ... I dont understand all these numbers!!!
20-10-2016 10:06 AM
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Hi I have Unlimited Fibre, when using my iPhone on Wi-Fi, especially on Facebook, it goes really slow, I am sitting in the same room as the box which is plugged in the right socket.
I have just checked my speeds by attaching the Ethernet cable directly to the laptop ... these are the results ... but I really don't have a Scooby what they mean ... can someone please explain (gently)
thanks
download 37.52
upload 1.89
latency 9
jitter 3
ping 7
I have run the test through about 4 different speed testers (as recommended on here) and all say about the same ...
thanks
Maggie
Re: Help ... I dont understand all these numbers!!!
20-10-2016 10:16 AM
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Those results show that your line is at the full speed for your product so everything is fine there
So your problem is presumably the wireless signal
Re: Help ... I dont understand all these numbers!!!
20-10-2016 10:24 AM - edited 20-10-2016 11:00 AM
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Thank you for your instant, easy to understand answer
tested phone ... it says download 39.42 upload 2.14 and ping 10 ?
so why does the little wheel spin at the top and pictures etc. not load ?? any ideas?
thanks
Re: Help ... I dont understand all these numbers!!!
20-10-2016 4:00 PM
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One thing to check is that your PlusNet firewall is turned on. If it isn't on Maximum, you will be getting all kinds of rubbish coming down the line, wasting its capacity and getting in the way of the things you really want it to do. (The internet is full of rubbish ) If you do need to change it, you will need to disconnect your router from the phone line and reconnect it, to get the change to take effect.
If it's already on maximum, then disregard all this, because it's not the right answer.
Re: Help ... I dont understand all these numbers!!!
20-10-2016 6:56 PM
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The Plusnet Broadband Firewall, on the High setting, may stop some things working, most easily noticeable might be things such as the router not being able to automatically set its clock. The Low setting is fine for most users (and Off is unlikely to cause any problems anyway).
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