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Having issues loading pictures in facebook, BBC news and others

roncasey
Newbie
Posts: 5
Thanks: 3
Registered: 10-10-2017

Having issues loading pictures in facebook, BBC news and others

Hi, anybody else experiencing issues loading pictures in multiple websites... Facebook, BBC news, google photos ? Microsoft OneDrive will not load at all.  However, when I tether to my 3 mobile everything works fine.  Also, when i fire up a free vpn everything works fine.

7 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Having issues loading pictures in facebook, BBC news and others

You haven't offloaded an old router to anyone have you?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

roncasey
Newbie
Posts: 5
Thanks: 3
Registered: 10-10-2017

Re: Having issues loading pictures in facebook, BBC news and others

No, using the same router that I got when signed up to plusnet.  Wife's PC and my laptop doing exactly the same as mine... not loading pictures

Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Having issues loading pictures in facebook, BBC news and others

Are you using Apple devices?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

roncasey
Newbie
Posts: 5
Thanks: 3
Registered: 10-10-2017

Re: Having issues loading pictures in facebook, BBC news and others

No Bob, three windows 10 PC's.  All working tethered and through VPN but as soon as I flick back to Plusnet, no pictures in FB, Instagram, google pics etc and partial pictures in BBC news.  Lots of other site not displaying correctly, just tried Amazon.co.uk and it shows partial pages

Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Having issues loading pictures in facebook, BBC news and others

When did the issue arise? All of the sites you're referring to have reliance on a certain content provider. Try power cycling the router and if that doesn't help, I'll take a look tomorrow (not in the office at present).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

roncasey
Newbie
Posts: 5
Thanks: 3
Registered: 10-10-2017

Re: Having issues loading pictures in facebook, BBC news and others

About 90 minutes or so ago, all great before then Sad

 

Will restart the router in a bit.  Thanks in advance for any help you can offer.

roncasey
Newbie
Posts: 5
Thanks: 3
Registered: 10-10-2017

Re: Having issues loading pictures in facebook, BBC news and others

Router reset has done the trick Bob, thanks again