Nice one. After getting a stupid line speed of 5Mb/s on the advertised 17Mb service and waiting a few weeks now for upgrade to fibre, I'm told that my improved line speed would be 2Mb/s! In case anyone reading doesn't know that's below the acceptable speed for standard broadband.
"The order we placed to change your upload speed has completed.
Your upload speed is now 2Mbit/s."
This was sent on the day I'm meant to have my fibre up and running. I'm thinking Plusnet won't last much longer. Staff are too stressed and digging their own grave. Probably want to be buried with BHS. My fibre is still not running.