Having a call before the BT engineer visit
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Having a call before the BT engineer visit
08-05-2015 5:44 PM
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how could I get a phone call before the BT engineer comes to visit the flat, to install the fibre ?
I would need a call around 30m before he comes as I won't be at the flat, but close-by.
I raised this question on Wednesday ( #103223048 ) via the customer support interface but never got a reply.
The engineer is due to come this Monday.
Thanks
Re: Having a call before the BT engineer visit
08-05-2015 8:20 PM
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Re: Having a call before the BT engineer visit
10-05-2015 8:38 AM
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Re: Having a call before the BT engineer visit
10-05-2015 9:10 AM
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Word it "generically" if possible so that one interpretation is that you might be a building manager, caretaker, keyholder or similar.
Re: Having a call before the BT engineer visit
10-05-2015 10:53 AM
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Problem was that he had no signal so did not receive call or text
Did not matter as I was waiting for him
Text message arrived thirty minutes after his arrival
Re: Having a call before the BT engineer visit
11-05-2015 5:53 PM
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Re: Having a call before the BT engineer visit
12-05-2015 9:33 AM
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Re: Having a call before the BT engineer visit
13-05-2015 10:05 AM
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I've followed your advice and just waited at the flat.
Waited all afternoon and ... guess what ... the engineer didn't even come, and no notification from BT or Plusnet about this no-show
Re: Having a call before the BT engineer visit
13-05-2015 10:12 AM
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At the moment we're being asked to check back after the 26th for updates on the order, our provisioning team will follow this up and update you asap.
Re: Having a call before the BT engineer visit
13-05-2015 8:24 PM
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Quote your fibre engineer appointment has been booked for May 11th in the 1pm - 6pm time slot
and the message on Monday this week of link:csa removed :
Quote Appointment due today
and the confirmation on the phone by link:csa removed on Friday last week that the engineer would come on Monday 11th,
means, for you, << the appointment for the 11th wasn't fully confirmed >> ?
Also, I've started to pay for Internet on the 23rd of April, so I'll ask for a refund of the period between the 23rd and when Internet will be setup.
Thanks.
adie:red removed CSA names as per link:rules]
Re: Having a call before the BT engineer visit
20-05-2015 6:38 PM
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Quote I will be sending your order to our dedicated team who will seek an update and look to get back to you within the next 24-48 hours.
They will attempt to call you in the first instance and if they canʹt get hold of you they will email and SMS you.
and, as I guessed, no call, no SMS in the last 2 days. What's going on ... ?
Re: Having a call before the BT engineer visit
20-05-2015 6:59 PM
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Matty, could you pick this one up?
Re: Having a call before the BT engineer visit
20-05-2015 7:12 PM
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@hillyfields123 Not Matty, but me instead I'm afraid!
Re: Having a call before the BT engineer visit
20-05-2015 9:08 PM
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Re: Having a call before the BT engineer visit
21-05-2015 10:54 AM
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Alex.
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