Have I been put on the wrong fibre package?

[#1]

Hi, I have a new fibre connection up and running for several days now. Since the beginning it has been rock solid at dl speed of 36 mb/s. However I signed up for fibre extra not fibre, and I suspect at some place I have been configured for the basic fibre product. I don't see any sign of line training as the speed hasn't budged since the beginning.

Would one of the friendly support peeps here be able to check if I have been configured for the fibre rather than the fibre extra product? There were various issues with the order so I wouldn't be surprised if something went amiss somewhere.

[#2]

It might be interesting to see what your sync speed is. Log into your router by entering 192.168.1.254 into the address field of your router. Then navigate to Troubleshooting then Helpdesk. 

[#3]

Sorry to hear this.

I've tested your line and you're correct as you haven't been put on the right product on our suppliers systems.

I've placed a order to change this for you which will complete on Monday and should increase your speeds.

Let us know how you get on

[#4 · Accepted solution]

Awesome. I'll update early next week.