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Has my profile changed or something ? - Running on ADSL download speeds

FIXED
jstallan
Grafter
Posts: 25
Thanks: 1
Registered: ‎26-07-2016

Has my profile changed or something ? - Running on ADSL download speeds

Hi,

We had an outage on Sunday morning (residential power failure) and eventually everything came back up and running that morning. Everything seemed to be working ok and after being away from home for a few days I've just noticed that the download speed seems to have returned to ADSL speeds (13mb).

 

Router and modem have been restarted and working fine. Stats attached.

Download speeds are at 13mb while upload is 1.5mb (normally 1.9)

Speed test run from different devices (all wired)

 

Any ideas?

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Has my profile changed or something ? - Running on ADSL download speeds

Fix

Hi there,

 

I've looked into your account and it seems your speed dropped to 13 Mbps around the 4th February. I've tested your line now and it seems to have picked up back to 40 since then.

 

I've changed the speed profile on your account to reflect this. Can you try a reboot of your router and let me know how you get on please?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
jstallan
Grafter
Posts: 25
Thanks: 1
Registered: ‎26-07-2016

Re: Has my profile changed or something ? - Running on ADSL download speeds

Thank you, modem and router rebooted and performance has returned.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Has my profile changed or something ? - Running on ADSL download speeds

Great news, no problems if there's anything else I can help with just let me know. Smiley

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff