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Has my order gone through?

Alison130388
Newbie
Posts: 2
Registered: ‎21-02-2017

Has my order gone through?

I've recently upgraded to fibre online. I haven't had any correspondence at all about it and is still saying pending. Connection date is supposed to be 24th.

I've had loads of problems when I first signed up and asked for fibre, then being told it wasn't available after a few weeks. Call me paranoid but I just want to check if it has all gone through and it will be connected?
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Has my order gone through?

Your order is in place and due for the 7th March. This will be the earliest date for an engineer to make the change at the cabinet. I see you've already got the Hub One router, so you should be able to get the fibre speeds straight away.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Alison130388
Newbie
Posts: 2
Registered: ‎21-02-2017

Re: Has my order gone through?

Ok so a bit later than expected. That's fine. Thank you for getting back to me and letting me know