Has anyone's speed decreased recently?

[#1]

Hi everyone,

Sorry to bother but I was wondering if anyone else is having the same issue as me at the moment as I'm currently on Plusnets 70/20 plan and was quite happy as my speeds were around 49/14. However recently since going on holiday the speeds have tanked to around 20/12 (Uploads still quite good however the download is less than half of it's previous average).

It's not major and I understand that their may be line maintenance and optimizations going on however it just strikes me as odd that it was fine until the past couple of weeks.

Is anyone else experiencing these issues and is it worth me giving CS a quick call just to check whats going on?

[#2]

Is it a drop in sync speed or a drop in speed on downloads (i.e. a speed test)

[#3]

Hi

It would be pretty unlikely that it would effect many others on the forum (at least without a major event happening, then the forum would be inundated with people reporting it).  Most likely it is something to do with your connection, either internal to your property, or externally.  Next possibly, which is less likely is that it is a problem with your cabinet or exchange which would only affect people in your area.

We first need to pin down what is being affected, which is were SteveA's question comes in.  If it is a drop in sync speed (the speed that your router connects to the cabinet), then that points to issues with your physical line or equipment, or some kind of interference (internally or externally to your premises).

If it is a drop in your throughput (as seen on a speed test), but your sync speed hasn't dropped, then there are another set of potential issues to solve (such as wifi performance).

Phil

[#4]

We first need to pin down what is being affected, which is were SteveA's question comes in.  If it is a drop in sync speed (the speed that your router connects to the cabinet), then that points to issues with your physical line or equipment, or some kind of interference (internally or externally to your premises).

But be aware that a sudden drops in sync speed may well be dismissed if the line is running within its defined range (I recently got a 13% drop in sync speed and PN said that as the line was still within its sync range it wasn't a problem).

[#5]

Thanks for getting in touch and apologies for the issues you're having with your speeds.

Checking your estimates your line shows that you should be connecting between 74 and 80Mb/s

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	80	74	20	20	67	Available	--	--	--	--

However your line is currently connecting to the cabinet at 25.0 Mbps.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	25.0 Mbps
Upstream Speed	19.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	554.5
Upstream Rate Assessment	Good
Downstream Rate Assessment	Low
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-25M Downstream, Retransmission High - 0.128M-19M Upstream, Retransmission Low
Time Stamp	2017-06-16T13:45:00

I'd definitely advise making sure you're connected to the test socket and then report to us as a fault at https://faults.plus.net

[#6]

Hi Chris,

Thanks for letting me know as it is certainly not getting those speeds (I wish it were). I'll have a go when I get home today to move the modem as it might be a dodgy cable between the master socket.

I'll let you know if moving the modem works

[#7]

Let us know how you get on!

[#8]

Hi Chris,

I got back home today and to rule out any other variables I plugged my testing BTOR modem into the test socket under the faceplate. I also went directly from the BTOR modem to my laptop and it still looks to be getting ~23Mbps. I think their might be an issue with our cabinet outside so I'm going to check with support and see if they can reset it for us.

[#9]

Our tests have now found a external fault so we've raised that for you.

As soon as we know more we'll let you know.

[#10]

Perfect, I'll keep an eye on the phone and the speed to see when it gets sorted.

[#11]

So as an update an engineer came out today and fitted a new cable however the speed only increased by 1Mbit. Despite this the guy on the phone has put the issue forward for more investigation as it might be something on the cabinet end.

[#12]

Hi there,

I've updated this ticket for you. If you let us know once you've replied, I can get the fault moving forward

[#13]

Hi, I've now responded to the ticket

[#14]

We'll get that picked up shortly.

[#15]

Superb, just waiting to get a day sorted now (Awesome work so far though)