Has anyone's speed decreased recently?
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- Has anyone's speed decreased recently?
Has anyone's speed decreased recently?
28-06-2017 10:17 PM
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Hi everyone,
Sorry to bother but I was wondering if anyone else is having the same issue as me at the moment as I'm currently on Plusnets 70/20 plan and was quite happy as my speeds were around 49/14. However recently since going on holiday the speeds have tanked to around 20/12 (Uploads still quite good however the download is less than half of it's previous average).
It's not major and I understand that their may be line maintenance and optimizations going on however it just strikes me as odd that it was fine until the past couple of weeks.
Is anyone else experiencing these issues and is it worth me giving CS a quick call just to check whats going on?
Re: Has anyone's speed decreased recently?
29-06-2017 7:03 AM
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Is it a drop in sync speed or a drop in speed on downloads (i.e. a speed test)
Re: Has anyone's speed decreased recently?
29-06-2017 8:55 AM
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Hi
It would be pretty unlikely that it would effect many others on the forum (at least without a major event happening, then the forum would be inundated with people reporting it). Most likely it is something to do with your connection, either internal to your property, or externally. Next possibly, which is less likely is that it is a problem with your cabinet or exchange which would only affect people in your area.
We first need to pin down what is being affected, which is were SteveA's question comes in. If it is a drop in sync speed (the speed that your router connects to the cabinet), then that points to issues with your physical line or equipment, or some kind of interference (internally or externally to your premises).
If it is a drop in your throughput (as seen on a speed test), but your sync speed hasn't dropped, then there are another set of potential issues to solve (such as wifi performance).
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Has anyone's speed decreased recently?
29-06-2017 9:36 AM
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We first need to pin down what is being affected, which is were SteveA's question comes in. If it is a drop in sync speed (the speed that your router connects to the cabinet), then that points to issues with your physical line or equipment, or some kind of interference (internally or externally to your premises).
But be aware that a sudden drops in sync speed may well be dismissed if the line is running within its defined range (I recently got a 13% drop in sync speed and PN said that as the line was still within its sync range it wasn't a problem).
Re: Has anyone's speed decreased recently?
29-06-2017 1:41 PM
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Thanks for getting in touch and apologies for the issues you're having with your speeds.
Checking your estimates your line shows that you should be connecting between 74 and 80Mb/s
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||||
VDSL Range A (Clean) | 80 | 74 | 20 | 20 | 67 | Available | -- | -- | -- | -- |
However your line is currently connecting to the cabinet at 25.0 Mbps.
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0003 | ||||
Description | No problem found, OAM test is not currently supported on this line. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 25.0 Mbps | ||||
Upstream Speed | 19.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 554.5 | ||||
Upstream Rate Assessment | Good | ||||
Downstream Rate Assessment | Low | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-25M Downstream, Retransmission High - 0.128M-19M Upstream, Retransmission Low | ||||
Time Stamp | 2017-06-16T13:45:00 |
I'd definitely advise making sure you're connected to the test socket and then report to us as a fault at https://faults.plus.net
Re: Has anyone's speed decreased recently?
30-06-2017 8:33 AM
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Hi Chris,
Thanks for letting me know as it is certainly not getting those speeds (I wish it were). I'll have a go when I get home today to move the modem as it might be a dodgy cable between the master socket.
I'll let you know if moving the modem works
Re: Has anyone's speed decreased recently?
30-06-2017 1:50 PM
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Let us know how you get on!
Re: Has anyone's speed decreased recently?
30-06-2017 7:18 PM
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Hi Chris,
I got back home today and to rule out any other variables I plugged my testing BTOR modem into the test socket under the faceplate. I also went directly from the BTOR modem to my laptop and it still looks to be getting ~23Mbps. I think their might be an issue with our cabinet outside so I'm going to check with support and see if they can reset it for us.
Re: Has anyone's speed decreased recently?
01-07-2017 11:43 AM
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Re: Has anyone's speed decreased recently?
01-07-2017 8:01 PM
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Perfect, I'll keep an eye on the phone and the speed to see when it gets sorted.
Re: Has anyone's speed decreased recently?
05-07-2017 9:52 PM
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So as an update an engineer came out today and fitted a new cable however the speed only increased by 1Mbit. Despite this the guy on the phone has put the issue forward for more investigation as it might be something on the cabinet end.
Re: Has anyone's speed decreased recently?
06-07-2017 11:02 AM
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Hi there,
I've updated this ticket for you. If you let us know once you've replied, I can get the fault moving forward
Re: Has anyone's speed decreased recently?
06-07-2017 1:14 PM
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Hi, I've now responded to the ticket
Re: Has anyone's speed decreased recently?
06-07-2017 3:25 PM
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Re: Has anyone's speed decreased recently?
06-07-2017 6:58 PM
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Superb, just waiting to get a day sorted now (Awesome work so far though)
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