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Has PN changed new current line speed policy?

FIXED
goldenfibre
Aspiring Pro
Posts: 2,613
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Has PN changed new current line speed policy?

I have noticed there is new current line speed policy. Has Plusnet changed this? Current line speed can found link below here: https://portal.plus.net/my.html?action=data_transfer_speed

 

Old one: BT IP Profile: 77.35Mb PN IP Profile: 77.3Mb (Mine) -> Spot on!

Old one: BT IP Profile: 58.94Mb PN IP Profile: 58.9Mb (My Parents) -> Spot on!

New one: BT IP Profile: 77.35Mb PN IP Profile: 77.2Mb (Mine) -> Why reduced?

New one: BT IP Profile: 58.94Mb PN IP Profile: 58.6Mb (My Parents) -> Why reduced?

 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 231
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Registered: 26-03-2018

Re: Has PN changed new current line speed policy?

Hi @goldenfibre,

 

I'm not quite sure what you mean by "new current line speed policy" I'm afraid, please can you expand on this?

 

Your connection profile may vary slightly but it is nothing to worry about as long as the speed does not drop below the estimates for the line.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
goldenfibre
Aspiring Pro
Posts: 2,613
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: Has PN changed new current line speed policy?

Hi Emily if BT IP say 77.35Mb then PN IP should be 77.3Mb not 77.2Mb?

Plusnet Help Team
Plusnet Help Team
Posts: 233
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Registered: 26-03-2018

Re: Has PN changed new current line speed policy?

Fix

Hi @goldenfibre

 

Two things spring to mind initially from looking at this thread; 

 

1) Our profile has certain overheads which unfortunately will prevent them from performing at top wack, this is unavoidable I'm afraid, however it should never cause an excessively noticeable reduction (although I suppose "noticeable" is a rather personal opinion).

 

2) After a conversation with a couple of colleagues, I believe that our systems increase profiles in increments of 0.2Mbps - therefore your profile would show as 77.2Mbps until it hit 77.4Mbps, this explains the ever so slight discrepancy you are noticing between the BT IP and PN IP. 

 

I hope this helps. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 1,614
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Registered: 29-09-2011

Re: Has PN changed new current line speed policy?

I'd also like to point out @goldenfibre that for the vast majority of cases, the speed profile is irrelevant (your IP Profile for example is one of the irrelevant ones)

 

 

 Jono H
 Plusnet Community Manager