cancel
Showing results for 
Search instead for 
Did you mean: 

Half supposed speed.

Boxcleva
Dabbler
Posts: 12
Registered: 08-09-2015

Half supposed speed.

I appreciate the 'up to' part of the up to 40mb service I signed up to, and i also understand the many variables that can affect the speed, but the BT engineer who installed my Fibre told (and showed me on his tester) that my line was capable of 80mb download speeds. My cabinet is 25 yards from my front door and he also told me that they was plenty of capacity in my cabinet. He also said my line was very good.So I am confused at to why I'm only getting a measly 20mb ?
Thank you
26 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Half supposed speed.

What does the Current Line Speed say - see my sig for a link
Are you testing wired or wireless
Boxcleva
Dabbler
Posts: 12
Registered: 08-09-2015

Re: Half supposed speed.

Quote from: Oldjim
What does the Current Line Speed say - see my sig for a link

21mb
Quote
Are you testing wired or wireless

Both, there is virtually no difference.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Half supposed speed.

OK
That explains the speed
Try the BT  speedtest - further diagnostics and report the IP profile http://speedtest.btwholesale.com/
Boxcleva
Dabbler
Posts: 12
Registered: 08-09-2015

Re: Half supposed speed.

Can i ask what that will achieve ?
Thanks
SpendLessTime
Aspiring Hero
Posts: 2,411
Thanks: 604
Fixes: 54
Registered: 21-09-2009

Re: Half supposed speed.

That test will show the maximum speed that BT Wholesale (who supply Plusnet's service) say you can get as well as the current speed from the BTW speed test.
it is a requirement of any Plusnet fault reporting to run this test.
Boxcleva
Dabbler
Posts: 12
Registered: 08-09-2015

Re: Half supposed speed.

Attached is a screenshot of my results.  Sad
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Half supposed speed.

Hence your problem is the Current Line Speed which is wrong - either phone or use chat to request that it be changed to match your IP profile
Boxcleva
Dabbler
Posts: 12
Registered: 08-09-2015

Re: Half supposed speed.

I'm sorry, what is it I'm specifically asking for ?
Thanks
Moderator
Moderator
Posts: 26,181
Thanks: 1,325
Fixes: 58
Registered: 14-04-2007

Re: Half supposed speed.

You're asking for your Plusnet profile to be increased to match your BT profile.

Customer and Forum Moderator.

Boxcleva
Dabbler
Posts: 12
Registered: 08-09-2015

Re: Half supposed speed.

many thanks both
Boxcleva
Dabbler
Posts: 12
Registered: 08-09-2015

Re: Half supposed speed.

Apparently nothing needs adjusting as it's all set correctly. And now i've got to waste a load more time filling out a support thingamy that crashed half way through.
Would someone be kind enough to link me to the fault report page please  Angry
EDIT. Found link, thank you.
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Half supposed speed.

Your connection hadn't dropped since the profile had been updated.
Are you still having issues with the speed?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Boxcleva
Dabbler
Posts: 12
Registered: 08-09-2015

Re: Half supposed speed.

Speeds are now at a far more acceptable 35mbps thank you
Boxcleva
Dabbler
Posts: 12
Registered: 08-09-2015

Re: Half supposed speed.

Same problem is back again. Speeds ranging between 5 and 20mbps download. Could some one do whatever they did last time and fix it please.
Thank you