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Half speed

benshaw627
Hooked
Posts: 7
Thanks: 2
Registered: 08-08-2017

Half speed

I have fibre unlimited up to 76mb, my line speed is 60-80mb but the line has been constantly at a speed of 33.8mb, I have just reset my router but there’s been no change, am I being throttled? I’m not happy I’m not getting the speed I’ve signed up for.

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,424
Thanks: 1,186
Fixes: 92
Registered: 04-04-2007

Re: Half speed

Is this a wired or wireless connection you're talking about? If wireless, do you have the same problem wired?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

benshaw627
Hooked
Posts: 7
Thanks: 2
Registered: 08-08-2017

Re: Half speed

Seems to be both. I thought it was my WiFi initially but it’s Ethernet aswell, when I check the line through my plusnet account it is telling me the speed, the below is from the website, not sure how long I’ve been this slow, I had not checked for a while, used to get 75mb constant4144763D-04DD-4BB5-B098-5BD20DE0D937.jpegScreenshot

BrightonRock
Pro
Posts: 281
Thanks: 83
Fixes: 6
Registered: 09-04-2016

Re: Half speed

I would run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults

It takes a bit of your time but formally makes Plusnet aware of your problem, they have look at it, and gets the problem into the queue for action.

Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Half speed

Sorry to hear that.

Our tests are showing a external fault on the line so we'll get that raised for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team