Half speed
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- Re: Half speed
Half speed
24-03-2018 10:09 PM
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I have fibre unlimited up to 76mb, my line speed is 60-80mb but the line has been constantly at a speed of 33.8mb, I have just reset my router but there’s been no change, am I being throttled? I’m not happy I’m not getting the speed I’ve signed up for.
Re: Half speed
25-03-2018 12:35 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Half speed
25-03-2018 11:51 AM
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Seems to be both. I thought it was my WiFi initially but it’s Ethernet aswell, when I check the line through my plusnet account it is telling me the speed, the below is from the website, not sure how long I’ve been this slow, I had not checked for a while, used to get 75mb constant
Re: Half speed
25-03-2018 11:59 AM
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I would run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults
It takes a bit of your time but formally makes Plusnet aware of your problem, they have look at it, and gets the problem into the queue for action.
Re: Half speed
26-03-2018 11:28 AM
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