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Half connection speed unlimited fibre

Newbie
Posts: 1
Registered: ‎26-03-2020

Half connection speed unlimited fibre

Hi

went through two days of drop off and resetting router. Now only getting 8-12mbps with everybody off the home network.

Is this a throttle back and busy times or another problem?

 

http://mybroadbandspeed.speedtestcustom.com/result/682cee20-6f60-11ea-9822-8b88f8bb236a

Any ideas would be appreciated - trying to work from home.

charlie

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Half connection speed unlimited fibre

Welcome to the forums and apologies for the delayed reply.

 

Can you please PM us your user name so we can take a look?

 

I can say for sure that you line is not being throttled, but you may be banded due to the drops. It's also possible you've got a wifi issue. We'll advise further when we can see the account.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Half connection speed unlimited fibre

I've run a test and  I can't see why you'd be getting slow speeds.

 

Are you able to try a wired connection for testing?What speeds do you get on that at speedtest.net?

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team