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Had to reset password and it borked the router

Nattrassj12
Newbie
Posts: 2
Thanks: 1
Registered: ‎15-06-2018

Had to reset password and it borked the router

Last night I used my router for the first time,(it did work for a few hours but I needed to access my account) I tried to access my account online and couldn't do did a password reset, it told me it would update it, 2am I wake up to a room flashing red due to the router,

I've updated the password, factory reset and also waited a good part of a day,

I've spend more money than its worth on mobile data to just have internet this past week and was expecting a plug and play router, not a plug and die.

We've called Plusnet and they said they've seen no faults
2 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,863
Thanks: 809
Fixes: 66
Registered: ‎30-06-2016

Re: Had to reset password and it borked the router

I assume that you mean your account password? Check that it has been changed by logging in to your account. If this works OK then do a factory reset on the router by pushing a paperclip or similar in the hole on the back and holding the switch closed for at least 20 seconds. Leave it for a quarter of an hour and hopefully it will sort itself out. If this fails you will have to manually configure it.

Plusnet Help Team
Plusnet Help Team
Posts: 5,974
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Had to reset password and it borked the router

Sorry to hear this.

From what we can see this is now sorted?

Let us know if you're still having issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team